How do I remove a hacker from my iphone XR

The hacker has got into my icloud. They are reading my text messages, changing my passwords on all my apps. My phone lights up and the orange and green dots display when I am not using my phone. The have taken control of my ring doorbell app. They logged me out of my bank account. They leave me clues or messages to let me know that they still have access to my iphone. I have changed my apple ID a few times and all my apps passwords but it makes no difference. I have installed 2 security apps on my phone which don't work to keep them out. Would a factory reset get rid of them but would I lose my contacts? Thanks in advance for your help.

iPhone XR, iOS 17

Posted on Jul 29, 2024 1:02 PM

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Question marked as Top-ranking reply

Posted on Jul 29, 2024 1:15 PM

The scale and scope of what you are reporting is well outside of the assistance anybody here can offer. You are reporting what amounts to being targeted with multi-million dollar exploits by exceedingly well-financed folks using espionage tooling, and any forensics investigation would require physical access, and any remediation-related discussions would involve potentially-sensitive details of your own life.


In general terms:


What to do: If you think your Apple ID has been compromised - Apple Support


Also review the personal safety guide: Personal Safety User Guide - Apple Support


Run Safety Check, as described in the guide.


The sort of tooling involved in what you are reporting: About Apple threat notifications and protecting against mercenary spyware - Apple Support


What happens elsewhere such as at your financial providers or involving external hardware depends on how that can all be re-secured. Or replaced.


Change your device passcode too, as that’s a much easier way to load problematic apps directly and locally.

5 replies
Question marked as Top-ranking reply

Jul 29, 2024 1:15 PM in response to CarrotCakeEater

The scale and scope of what you are reporting is well outside of the assistance anybody here can offer. You are reporting what amounts to being targeted with multi-million dollar exploits by exceedingly well-financed folks using espionage tooling, and any forensics investigation would require physical access, and any remediation-related discussions would involve potentially-sensitive details of your own life.


In general terms:


What to do: If you think your Apple ID has been compromised - Apple Support


Also review the personal safety guide: Personal Safety User Guide - Apple Support


Run Safety Check, as described in the guide.


The sort of tooling involved in what you are reporting: About Apple threat notifications and protecting against mercenary spyware - Apple Support


What happens elsewhere such as at your financial providers or involving external hardware depends on how that can all be re-secured. Or replaced.


Change your device passcode too, as that’s a much easier way to load problematic apps directly and locally.

Jul 30, 2024 12:56 AM in response to MrHoffman

Thanks very much for your advice Mr Hoffman. For weeks I have suspected that I had been targeted. No idea why as I am just an ordinary person. I installed iOS 17.6 today and now have lost total use of my iphone as non of my apps will open although notifications are getting through to me. Each app says "no internet connection" when I am getting a good signal showing on my iphone.

Jul 30, 2024 8:09 AM in response to CarrotCakeEater

CarrotCakeEater wrote:

Thanks very much for your advice Mr Hoffman. For weeks I have suspected that I had been targeted. No idea why as I am just an ordinary person. I installed iOS 17.6 today and now have lost total use of my iphone as non of my apps will open although notifications are getting through to me. Each app says "no internet connection" when I am getting a good signal showing on my iphone.


The far more mundane explanation would be a problem or misconfiguration or outage with the network communications, or problems with add-on apps including VPN clients and security-related apps, or problems with the iPhone hardware itself, of course.

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How do I remove a hacker from my iphone XR

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