Apple Account Balance Transfer/App Store Balance Refund
I recently moved countries and need to change my location to download local apps. I learned that you cannot do this with a balance in the App Store.
I've purchased 9 Macbooks and about 10 iPhones in my life, and I'm sure I'll be buying several more. That said, I have NO use for an App Store balance as I have stopped gaming and I don't use Apple for entertainment. My balance is not insignificant ($87), and I don't even recall how it got there (it has surely been there for years).
I have tried to appeal to Apple's "customer service" sensibilities to see if I can have this balance either refunded or (at the very least) transferred as a balance that I can use to purchase a new device, and so far I've been told "there's nothing we can do."
Has anyone else had this experience, and were you able to resolve it? I know some businesses are predatory in nature, but Apple (I would like to believe) is not one of them, which is why I don't think they should hide behind a technicality of a non-refundable balance. As I have voluntarily given them tens of thousands of dollars worth of business over the years, I find it predatory to have to 'waste' $87 on nothing of value to me, basically making a goodwill donation to Apple, just to be able to change my account location.
If an actual empowered human reviews this, I'm hopeful they'd be reasonable and either refund the balance (appealing to my value as a longtime customer) or at least allow me to use it on things I value, rather than catch me on a technicality. But so far this appeal has gone nowhere, so I'm looking for guidance from the community. It's more of a principal thing for me, as Apple should be willing to consider customer lifetime value, and doing the right thing by customers. Thank you.
MacBook Pro 14″, macOS 14.4
