After upgrade to Sonoma 14.6 Touch ID stopped working to unlock by single touch

After upgrade to Sonoma 14.6 Touch ID stopped working to unlock by single touch. My Touch ID stopped working. Removing my existing fingerprints, I am now not able to add any fingerprint at all.

I am still able to unlock by double pressing on my Watch (With latest Watch OS).

MacBook Air, macOS 14.6

Posted on Jul 30, 2024 2:08 AM

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Posted on Jul 31, 2024 2:44 AM

Same issue. Slow to Unlock after upgrading to 14.6

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Aug 9, 2024 4:56 AM in response to janroc

Did it? It made mine perform even worse. With this update (both 14.6 and 14.6.1), the entire auto-lock and log-in/unlock process through Touch ID is botched on my end. This is actually one of the most frustrating OS updates I've experienced so far. Logging in or unlocking your screen is the first thing you want to do without any issues.


Not sure if you experienced the same issue, but I have to wait approximately 7 seconds after initiating the screen lock before it responds and gives me a login screen to log back in, and Touch ID isn’t working for 7-10 seconds, no matter how you press it. Re-adding a new fingerprint and enabling/disabling Touch ID doesn’t work either. I had to fully disable Touch ID just to log in somewhat normally, but even then, it takes 7-10 seconds every time your screen is locked before you can unlock it. And if you’re unlucky, even after being able to log in, it simply jumps back to the login screen after opening for 2 seconds.


Apple Support is unable to resolve the issue either. I guess we’ll have to wait for another patch before this is resolved—if it even gets resolved with that patch. Until that moment, I think I'll have to roll back to a version before 14.6, I guess, to be able to log in again. Unless someone here knows a fix that works?


[Edited by Moderator]


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Aug 11, 2024 12:38 AM in response to Varun_KR

I have to say the official answer here does not satisfy me.

There's a lot of (corporate or private, I don't think it matters) MacBook users that after a MacOS version upgrade experience difficulties, and we're advised to contact our IT departments. Isn't it clear that there's an issue with the upgrade?

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Aug 13, 2024 5:01 AM in response to Varun_KR

For me it's not just Touch ID, but login/logout overall.


If I'm logged in and I lock my screen, the screen saver with the fly-by field is shown. If I then press any key, nothing happens for like 10-15 seconds (but I do here the "blip" sound of a key press when pressing any key) before the login prompt even appears. During this period, the beach ball also appears and disappears a couple of times.


If I then either use Touch ID or enter my password and press enter, it freezes for another ~10 seconds before logging in. Furthermore, even if I enter the wrong password, it freezes for 5+ seconds before any feedback (where the password field "bounces" to indicate wrong password). So it does not seem to be related to the login process as such being slow, but rather the process of showing the login screen AND the process of validating the credentials (be it password or touch ID).


Mac M1 Pro, Sonoma 10.6.1, managed through InTune MDM.

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Aug 1, 2024 10:39 AM in response to fiveflorins

Apple Silicon M1 Max, managed by the company through Intune. I have seen this issue with every single Apple Silicon-based MacBook we have that has done the update. Multiple restarts do not clear it.


I am not sure what business would have a bluetooth-based keyboard with this.


However, I have not seen this issue with one of the older MacBooks sporting a TouchBar. I will confirm tomorrow whether that is Intel-based or Apple Silicon-based.

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Aug 1, 2024 1:57 PM in response to Varun_KR

For those who experience the Slow Touch ID function post the update to Sonoma 14.6


If the computer is a Corporate Computer which is enrolled in a Mobile Digital Management Service ( MDM ), like Jamf or similar 


The solution is to communicate with your Company IT Department 


Explain to them what the issue is  and Open a Service Ticket with them


The maintenance of the computer is theirs and theirs alone  and there is very little that can be done to fix their issue on these Forums .

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Aug 13, 2024 2:48 AM in response to Varun_KR

I have the same issue, OS 14.6.1 with Intel i7. It's very slow to unlock with Touch ID from the login screen. Other touch operations are fine. I've tried deleting my fingerprint and creating a new one - same issue. Rebooting does not fix it. The unlock was working fine on 14.5.

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Jul 30, 2024 2:40 AM in response to Varun_KR

No issues using the Touch ID


Had only 1 Registered Fingerprint before the update to 14.6 and only the same 1 Fingerprint afterwards


Suggest restarting your machine a couple of times and Test


Still issues >>


Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


Safe Mode will also eliminate Third Party Software, extensions and drivers from loading.


It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 


Does the issue present in this mode ?


Sometimes a Safe Boot followed by a Normal Boot will just put things right.



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After upgrade to Sonoma 14.6 Touch ID stopped working to unlock by single touch

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