Included in my bundel?
Hi
l would like to know the following if anyone has an answer please.
I have an iPhone and live in Holland. My provider is a Dutch company. They allow me to use my bundels at no extra charge when l am in England, so for example, if l call someone back home in Holland whilst in England l don’t get charged any extra outside of my bundels.
i have always been told (and never charged for) calling from an iPhone to another iPhone, regardless of where it is.
However, in April of this year, l made a few phone calls from my iPhone (in Holland) to an iPhone in England and my provider has charged me for these calls.
Should l have been charged?
my provider is telling me that calls from an iPhone to another iPhone are not free. I know that these calls use cellular data ;unless using FaceTime over wifi) but is the cellular data used not included in my bundels which are unlimited calls and sms messages?
Thank you and l hope someone can answer me soon.
iPhone SE, iOS 17