This account is locked and can't be used (AppleID is not active)

appleuser0612 wrote:

yes, I followed the steps of my employer and the Apple ID I created for that iPhone. Thanks for the tip to contact Apple Business Manager Support, hopefully that worked out. But the Apple ID is not related to the employer cause they have as policy to create a new email and Apple ID. So i created an new Gmail and Apple ID. En with those a get the error desribed below

This thread is… a confusing mess.

Did you use a different Apple ID and attempt to switch IDs, as implied by the earlier “I created the apple ID later than installing the iPhone”?

I would also expect an Apple ID with an iCloud email and not gmail, but I also don’t know what your IT organization recommended.

You really need to continue this with the IT organization, though. This is their phone and their issue to clear.

Here is what to do: If your Apple ID is locked, not active, or disabled - Apple Support

Of course if Apple Support has indicated that nothing can be done, then that Apple ID is not going to be reinstated.

Why any of this has happened, nobody here knows.

Was anyone able to solve this somehow through Apple Support?

I've found request, which supposed to "unlock activation lock", but it requires purchase receipt.

Good question here- Does anyone keep a purchase receipt for 8 years to provide it one day to Apple Support?

I've just talked to them through a phone call and chat support. They said I can't recover my Apple ID because they don't have the information and they simply told me to forget about it and create a new one instead.

Solved for me at least!

As of a few hours ago.

Tried on a whim (expecting the same “locked and can’t be used”) via the Apple Support app on iOS (reset password for someone else option) and all of a sudden: wow!

If you have a recovery phone set as a minimum - other folk on this thread might be worth trying again and see if it works for you too.

Hoping for all of you! 🤞

Exact same situation and got the same advice to create an new account but hope that Apple fix it. Cause I really dont want to make an new account.

They are available as in still noted in their password manager (1Password) so ie the facts of the account are still to hand (as opposed to forgotten).

Previous password forgets have been reset with a text to a trusted phone number (two on the account).

Just making the point that the info needed for a recovery is available - except it would seem that this account has been blocked from that process.

All the password reset routes Apple provides have the “This Account is locked, This account can’t be used” pop up on the browser or the Apple iOS support app.

On Apple Mail (on 10.5.7 and macOS13) - as a subsidiary mail account - simply shows as “inactive”

Unless it is viable for reset by Apple themselves there is no way back, sadly, it would seem.

Though nothing mentioned on the support pages - recently updated, I note.

Very odd.

Hoping that reset is possible in the future; luckily for now, emails at least are still being forwarded.

In my situation it was an brand new iPhone purchased by my work. I created the apple ID later than installing the iPhone. So in my case i see no link to this are you as reason for the same error describred above. Sorry iam not english if the grammar is not correct.

Jeff Donald wrote:

I’m a former Apple Retail Store Manager. Please let me explain. The issue is when an Apple ID becomes so compromised that some Apple service cannot be used in the future. An example would be Apple Pay. Apple Pay is tied to the Apple ID. At some point the Payment Network Operators will not approve any iPhone, iPad or Apple Watch with that Apple ID. Apple Cash will not work either. There are other Apple services that Apple won’t permit either.

The solution? Move on and the next time Apple tells the owner to change the password or requests other participation, follow the instructions. Another suggestion, use a long password that is easy to remember. My passwords are easy to remember. An example is pick a favorite author/poet and make the password the first sentence or two of a favorite book. For example,

>>It was the best of times it was the worst of times it was the age of wisdom it was the age of foolishness<<

Charles Dickens — A Tale of Two Cities

Capitalize a few letters here and there, leave out a word or two, add a few special characters and it’ll take an algorithm around a billion years to figure it out.

This will go a long way to securing your future and not having to face an issue like this again.

Good advice with the passwords - I also use an algorithm and Shakespeare quote - always help others to do the same (or get 1Password to create one)

Not sure though, that the sudden locking of accounts can be explained like you say though.

Ours was simply used on 4 devices as an email only account (so not set as a root iCloud account on any device, always a subsidiary account) and was happily logged in on 4 devices (mixture of 10.13, macOS12, iOS12, iOS17) and then suddenly got locked for no reason. Phone and recovery email in place. All devices started showing “enter password” and that led to this discovery.

Looking through Reddit - where there are similar threads - a lot of folk claim

to have lost access to media and apps.

This seems to be an issue from about 3-4 weeks ago. So very recent and new.

If recovery options exist, then Apple should let accounts be regained, imho.

There have been multiple major data breaches recently and email addresses and passwords are essential information that fraudsters need to hack financial information. Credit card information on the Dark Web is almost always sold with accompanying email and password.

So yes, this can be a major issue, it has been for years, and you’re just discovering doesn’t make it recent. But combine with major data breaches and it’s not surprising Reddit, Facebook, Instagram etc are flush with this >new< issue. In reality, it’s only new to you and others recently affected. 😀😀😀

No. There is no solution in this article.

Again, the issue people encountered in this thread is "This account is locked and can't be used." That's it. Nothing else. We don't have any further information and the root cause of it.

I spent 2 hours in the Apple Store at Cupertino cooporated with two experts from Apple, and we didn't find out any way to solve it. They even couldn't get any reason causing the issue. The date I was in the Apple Store at Cupertino is 9/4, you can confirm with them if it's true.

Emmyronald123 wrote:

Please why my account blocked, why why and why they blocked my icloud account, apple whyyyy😔 i need my account back please it very very important for me, please help me get my icloud account active please 🙏🏻

Here is what to do: If your Apple ID is locked, not active, or disabled - Apple Support

Why any of this has happened, nobody here knows.

Jscar1 wrote:

You’re not understanding the situation. Let’s say I got a phone off of eBay. That was an old iPhone 7. I then create a brand new Apple ID log into that phone and within hours it gets disabled. It is now in the loop where you can’t sign in and you can’t sign out because the account is disabled. You request a reset but it gets denied. We would not have proof of purchase and it really wouldn’t matter because the hardware is not involved it all revolves around the account. The issue is the account getting disabled for what is apparently no reason. Thus the loop is created.

Buying used equipment unfortunately ends badly for a number of buyers, when they acquire gear that is indistinguishable from lost or stolen gear, if not actually lost or stolen.

The All Too Common SAD Reality of Buying a used iPad/iPhone - Apple Community

This whether the buyer meets Activation Lock, or carrier lock, blacklisted, or jailbroken or otherwise hacked, or lost or stolen, or whatever other issue might have arisen here.

This matter is also not going to get addressed around here either, as nobody here is privy to the details of the device or of any associated or correlated IDs.