This account is locked and can't be used (AppleID is not active)

Now Apple Support are the only ones that can resolve this issue, we cannot. So reach back out to them.

You have a whole thread of solutions here, and you can refer to this article ->

If your Apple ID is locked, not active, or disabled - Apple Support

You’re not understanding the situation. Let’s say I got a phone off of eBay. That was an old iPhone 7. I then create a brand new Apple ID log into that phone and within hours it gets disabled. It is now in the loop where you can’t sign in and you can’t sign out because the account is disabled. You request a reset but it gets denied. We would not have proof of purchase and it really wouldn’t matter because the hardware is not involved it all revolves around the account. The issue is the account getting disabled for what is apparently no reason. Thus the loop is created.

Just helped a family member with this.

Absolutely no reason for that particular account to be locked (it’s simply used for the occasional email to friends) - luckily the emails have a forward still, but they now have to reply from a different address….

Apple support just said created a new account.

Apparently Apple Support Techs no longer have the ability to reset passwords.

Hopefully somone higher up in Apple leadership works out that this is not right. Especially, given that in our situation recovery email and phone are still available and previously security questions were created….

See on Reddit and Facebook there are a fair few people with this issue.

Hoping people can get their accounts back sooner or later….

Thats what everyone in this thread is getting. And as of this moment there is no way to get back in - and Tech Support have no tools to help either. Hopefully someone at Apple twigs and fixes it. There are 3 or 4 threads on Reddit each with about 30 posts, all from the last 2 or 3 weeks. It's a recent thing.

yes, I followed the steps of my employer and the Apple ID I created for that iPhone. Thanks for the tip to contact Apple Business Manager Support, hopefully that worked out. But the Apple ID is not related to the employer cause they have as policy to create a new email and Apple ID. So i created an new Gmail and Apple ID. En with those a get the error desribed below. The Apple Support wasnt very helpfull and made accusations, like did you use your email with activity that arent allowed. Very odd. cause is sad i created the Gmail and Apple ID for business use. To have my private an business account seperated. I did read on reddit that a lot of people have this issue the last months and days. So i guess it is an bug by apple they have to fix. Otherwise I read that it happen to peoples private Apple ID and they have issues with purchases and subscriptions. So that will be a bigger deal. The IT is informed of my employer but cant help either. I did nothing wrong or could have change something. It is on the side of Apple were the problem was created. Cause the iPhone still worked, but the apple ID is still locked.

Those suggestions don’t work in this situation.

The accounts are locked (for whatever reason) and support seems to have lost the ability to reset accounts to allow password change and user re-access.

With the account my family member lost due to this reason was just simply logged into two iOS devices and two macOS devices as a mail only extra iCloud account (used for receiving academic journals, nothing dubious) and the accounts simply started asking for passwords a few weeks ago - but they can’t be reset because they are locked and support can’t help either. As the OP states it needs an Apple fix, nothing users can do atm.

luckily my relative had a mail forward set up for their lost iCloud account - so they can luckily still receive their emails - that still seems to work, for now.

Contact Apple Support ⇢ Contact Apple for support and service - Apple Support wrote:

Let’s get this clear. Your Apple ID is locked most likely because your Apple ID automatically locked to protect your security, in the case that you or someone else might have entered your password or other account information incorrectly too many times. You will have to regain access and you need to reset your password.

If you don’t know your password, you can request access to your account.

Apple ID is locked ⇢ If your Apple ID is locked, not active, or disabled - Apple Support

Contact Apple Support ⇢ Contact Apple for support and service - Apple Support

There have been multiple major data breaches recently and email addresses and passwords are essential information that fraudsters need to hack financial information. Credit card information on the Dark Web is almost always sold with accompanying email and password.

So yes, this can be a major issue, it has been for years, and you’re just discovering doesn’t make it recent. But combine with major data breaches and it’s not surprising Reddit, Facebook, Instagram etc are flush with this >new< issue. In reality, it’s only new to you and others recently affected. 😀😀😀

There has definitely been an uptick in iCloud security lately.

I spent my Sunday afternoon, yesterday, upgrading my lad's 2019 4K iMac; replacing the fusion drive with a 1TB pcie drive and a 4TB sata SSD, plus 32GB of RAM. Going into Terminal to split the fusion drive, pulling apart the iMac were all - well not the easiest upgrade. But I did it. Then trying to log back into iCloud on the iMac - nearly had 50 fits, needed to authenticate about 3 times against an iPad and phone number (despite it being the same iMac that it had previously, a few hours before been logged in on). Way more than I have seen before. Thought I was going to get another locked account!

The old days of signing in - just with password are gone, there is always some level of authentication somewhere.

Very much a massive uptick over the last time I did something similar, 4 months ago.

However that still doesn't explain why many users have lost the ability to even reset locked accounts over the last few weeks. A little over officious.

Hopefully there is a fix sometime.

Luqman-S-Mussa wrote:

Have there been any solution to this problem yet

Contact with Apple Support directly, and try to sort out whatever specific issue exists for this specific Apple ID.

This to try to resolve whatever has caused that Apple ID to be locked.

If Apple is willing to unlock it too, as they may have reasons not to.

Same problem here. Had an old 3rd gen ipad my mum wanted to use for reading music when playing out of the house. Set up a new apple account. All was fine. A few months later and it keeps getting annoying login pop ups for icloud which error when the correct password is entered. I tried resetting/unlocking the password online but get the same "The account is locked and cant be used." error.

Called support and they were unable to help as account was locked - advice was to create a new account.

We came off the call and tried that - but of course I cannot sign out of the icloud account or 'find my' as the account it is logged into is locked!! Catch 22.

It is extremely poor Apple support have no clue how to resolve this and leave legitimate customer's devices and accounts in this state.

Same here.

I had this account just for listen to music and had done nothing else with this account.

Soddenly its locked and after my unlock request had this email from apple support (noreplay email):

We’ve reviewed your request, and access to your account (accountID) has been denied.

Its nonsense.

Contact Apple by call or chat from Contact Apple for support and service - Apple Support for further assistance.

Here is what to do: If your Apple ID is locked, not active, or disabled - Apple Support

Of course if Apple Support has indicated that nothing can be done, then that Apple ID is not going to be reinstated.

Why any of this has happened, nobody here knows.

My account is locked. (This account is locked. This account is locked and can’t be used.) Searched online and seeing more reports of this issue. As described above - All solutions suggested are just an endless loop.