This account is locked and can't be used (AppleID is not active)

madmanmax99 wrote:

My account is locked. (This account is locked. This account is locked and can’t be used.) Searched online and seeing more reports of this issue. As described above - All solutions suggested are just an endless loop.

If it is permanently locked, there is no solution.

Please why my account blocked, why why and why they blocked my icloud account, apple whyyyy😔 i need my account back please it very very important for me, please help me get my icloud account active please 🙏🏻

Emmyronald123 wrote:

Please why my account blocked, why why and why they blocked my icloud account, apple whyyyy😔 i need my account back please it very very important for me, please help me get my icloud account active please 🙏🏻

Here is what to do: If your Apple ID is locked, not active, or disabled - Apple Support

Why any of this has happened, nobody here knows.

You are using a free service provided by Apple. You may have created the Apple ID, but you agreed to abide by terms and conditions.

You need to contact Apple directly. See If your Apple ID is locked, not active, or disabled - Apple Support

Something defintely up. I created a new appleid yesterday. Was using it to log into two old iphones, I did NOT enter anything incorrectly and it got locked. I requested unlock and got an email that said it was denied. Now I have two old iphones that are in a loop, I can't sign out of them and I can't sign into them because both require a password. iforgot website merely gives the error "That account is locked and can't be used"

I could try to use a DFU reset and unlock with passcode but seriously....

They are available as in still noted in their password manager (1Password) so ie the facts of the account are still to hand (as opposed to forgotten).

Previous password forgets have been reset with a text to a trusted phone number (two on the account).

Just making the point that the info needed for a recovery is available - except it would seem that this account has been blocked from that process.

All the password reset routes Apple provides have the “This Account is locked, This account can’t be used” pop up on the browser or the Apple iOS support app.

On Apple Mail (on 10.5.7 and macOS13) - as a subsidiary mail account - simply shows as “inactive”

Unless it is viable for reset by Apple themselves there is no way back, sadly, it would seem.

Though nothing mentioned on the support pages - recently updated, I note.

Very odd.

Hoping that reset is possible in the future; luckily for now, emails at least are still being forwarded.

This link 'If your Apple ID is locked, not active, or disabled - Apple Support' isnt fixing the problem, like the author said above every option on support leads back to the error.

Im from the netherlands and this problem happend to me. Support couldnt help me either. Cause the said everything was blocked.

My iphone is still logged in to the linked apple ID, but I cant log in and cant log out on that Apple ID or on an other pc or iCloud. The apps on my phone still work but i cant update the software etc. I hope Apple will fix this.

In my situation it was an brand new iPhone purchased by my work. I created the apple ID later than installing the iPhone. So in my case i see no link to this are you as reason for the same error describred above. Sorry iam not english if the grammar is not correct.

appleuser0612 wrote:

In my situation it was an brand new iPhone purchased by my work. I created the apple ID later than installing the iPhone. So in my case i see no link to this are you as reason for the same error describred above. Sorry iam not english if the grammar is not correct.

Contact the IT organization responsible for your employer, and ask their assistance in resolving this.

Usual here would be an Apple ID created by your employer (or associated with your employer) for you, or one you expressly created for use with the iPhone when you installed it. The IT group will usually describe how they want you to set up the device.

Details such as mixing countries and regions and payments, and swapping Apple IDs around without following the device transition can, all cause things to get tangled.

Again, check with your employer’s IT group. If they can’t sort this, they can discuss this device with Apple Support, or with Apple Business Manager Support, depending on how IT has configured their environment.

appleuser0612 wrote:

yes, I followed the steps of my employer and the Apple ID I created for that iPhone. Thanks for the tip to contact Apple Business Manager Support, hopefully that worked out. But the Apple ID is not related to the employer cause they have as policy to create a new email and Apple ID. So i created an new Gmail and Apple ID. En with those a get the error desribed below

This thread is… a confusing mess.

Did you use a different Apple ID and attempt to switch IDs, as implied by the earlier “I created the apple ID later than installing the iPhone”?

I would also expect an Apple ID with an iCloud email and not gmail, but I also don’t know what your IT organization recommended.

You really need to continue this with the IT organization, though. This is their phone and their issue to clear.

I created my developer account in February, and everything was fine until recently. Now, I can't access my account at all. I keep getting the following message:

'This account is locked. This account is locked and cannot be used.'

I can't log in, reset my password, or even access the activation page. I've spoken with multiple Apple representatives, but they keep bouncing me around, saying it's another department's responsibility.

As a result, I'm stuck without access to my account, even though I've paid for my developer subscription. This is causing me significant problems because I need to upload an app.

I've been given several links like:

https://getsupport.apple.com/

Apple ID - Official Apple Support

But they all lead to the same issue—I need to log in, which I can't do.

My account was locked without any notification or email, and no one I've spoken to at Apple seems able to resolve the problem.

I had to create this account just to post here because you need to be logged in to do anything else.

Has anyone experienced this? Does anyone know a specific phone number, email, or department that can actually help?"

(AppleID is not active) that is what my Apple ID is showing please Apple communicate I want my Apple ID back I can’t download anything this is my Gmail a***@gmail.com

please I need my account back to work thanks so much

[Edited by Moderator]

Was anyone able to solve this somehow through Apple Support?

I've found request, which supposed to "unlock activation lock", but it requires purchase receipt.

Good question here- Does anyone keep a purchase receipt for 8 years to provide it one day to Apple Support?

If there is no solution for the "This account is locked and can't be used," I am gonna to lose my offer from Apple...

That is the only apple id with my university's domain connected to Apple Career...

Is there any possible way to contact to any one who has any idea of it?

Sincerely,....

[Edited by Moderator]

No. There is no solution in this article.

Again, the issue people encountered in this thread is "This account is locked and can't be used." That's it. Nothing else. We don't have any further information and the root cause of it.

I spent 2 hours in the Apple Store at Cupertino cooporated with two experts from Apple, and we didn't find out any way to solve it. They even couldn't get any reason causing the issue. The date I was in the Apple Store at Cupertino is 9/4, you can confirm with them if it's true.