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This account is locked and can't be used (AppleID is not active)

(Before posting links please know that the general Apple Support webpage leads right back to this error message.)


Today I was helping an apple iphone & old ipad owner, who is unable to get any support for this issue. She gets the following messages:


Iphone Forgot Password Menu: "Cannot verify identity - this AppleID is not active"


Apple Support > Request to Unlock your Account webpage: "This account is locked and can't be used"


I was struck that there was no further options allowed. This is a new one for me.


Can anyone suggest how / why this might have happened? (If not a solution?)


(FYI the account / device owner said at one point they were talking to apple phone support, but then at some point, the rep cut them off abruptly and said there was nothing to be done in this case, as if they had seen something negative in the record. But I can't confirm this or that they were actually talking to apple.)

Posted on Jul 31, 2024 8:09 PM

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Question marked as Top-ranking reply

Posted on Aug 7, 2024 11:24 AM

I'm attempting to login to iTunesConnect to manage our apps, trying to use the Forgot Password link, and it says:

This account is locked and can't be used


How can I reset my password?

72 replies

Aug 10, 2024 12:25 PM in response to appleuser0612

appleuser0612 wrote:

In my situation it was an brand new iPhone purchased by my work. I created the apple ID later than installing the iPhone. So in my case i see no link to this are you as reason for the same error describred above. Sorry iam not english if the grammar is not correct.


Contact the IT organization responsible for your employer, and ask their assistance in resolving this.


Usual here would be an Apple ID created by your employer (or associated with your employer) for you, or one you expressly created for use with the iPhone when you installed it. The IT group will usually describe how they want you to set up the device.


Details such as mixing countries and regions and payments, and swapping Apple IDs around without following the device transition can, all cause things to get tangled.


Again, check with your employer’s IT group. If they can’t sort this, they can discuss this device with Apple Support, or with Apple Business Manager Support, depending on how IT has configured their environment.

Aug 19, 2024 7:21 AM in response to Doc Crumble

There has definitely been an uptick in iCloud security lately.


I spent my Sunday afternoon, yesterday, upgrading my lad's 2019 4K iMac; replacing the fusion drive with a 1TB pcie drive and a 4TB sata SSD, plus 32GB of RAM. Going into Terminal to split the fusion drive, pulling apart the iMac were all - well not the easiest upgrade. But I did it. Then trying to log back into iCloud on the iMac - nearly had 50 fits, needed to authenticate about 3 times against an iPad and phone number (despite it being the same iMac that it had previously, a few hours before been logged in on). Way more than I have seen before. Thought I was going to get another locked account!


The old days of signing in - just with password are gone, there is always some level of authentication somewhere.


Very much a massive uptick over the last time I did something similar, 4 months ago.


However that still doesn't explain why many users have lost the ability to even reset locked accounts over the last few weeks. A little over officious.


Hopefully there is a fix sometime.

Sep 17, 2024 11:14 AM in response to fernandopimenta

Hello Fernado,

I´m actually having exactly the same issue, but my problem is even worst because I already uploaded apps by using my "locked" account and they remain active in apple store, So I had to use another account, different apple ID, and for sure I can upload my apps from this new account, but I´m sure apple will not allow it because it will find that the logo, name, and shape already exists (the ones with my locked account), so this is so frustrating. Did you manage to solve your issue? please share, I will appreciate it.

This account is locked and can't be used (AppleID is not active)

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