After an update, I can't restart my Mac

Question

After an update, I can't restart my Mac

I click "restart now", I get a window saying "Restarting may cause other users ...." It asks for my Name and Password. I enter those (with no typos) and yes I have admin permissions. Then I get "You must enter a valid user name. Please try again. I click "OK" and try again but nothing happens. My Mac is older, and running on mac OS Monterey Version 12.7.2 Processor is 3.1 GHz Quad-Core Intel Core i5 16 GB Memory. It was wiped clean and sold to me from a previous business owner. I am aware that this might be too old to handle certain new things but can someone please let me know what to do here?

thank you!

Posted on Aug 1, 2024 9:30 AM

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Answer 1

Top-ranking reply

BDAqua

Level 10

251,409 points

Aug 1, 2024 12:16 PM in response to BonesAndMuscles

Hold the power button in until it shuts down, or if you want to find the cause...

In Disk Utility>View, select Show all Devices, highlight the top left entry.

Run Disk First Aid on all items in the left panel, from top down.

Are you running any VPN, Anti-Virus, or Cleaning apps?

We need to see what all is running, a report from this will not display any personal info...

Using EtreCheck - Apple Community

EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info. Give it Full Disk Access.

https://www.etrecheck.com/

Thanks for Old Toad’s etrecheck instructions…

Slow iMac 2017 - Apple Community

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