App Store won't download over WiFi

Question

After updating to iOS 17.6 (and MacOS 14.6) the App Store will not download over WiFi (or wired Ethernet)

2 (escalated) calls to Apple Support eliminated every possible cause in the troubleshooting manual.

Even resorted to wiping the iPhone (15 Pro Max).

No luck.

All other WiFi functions work (can browse, read email, browse the App Store App, etc)

The phone will not downoad apps.

(Apple or 3rd party).

Turn off WiFi and the Apps download over cellular data.

The problem is not isolated to this device either.

An iPhone 12 Pro Max and an iMac 24 also are unable to download from the App Store via WiFi/wired Ethernet.

The 12 will download Apps if it is through a hot spot on the 15.

Have also contacted my WiFi ISP and they are as in the dark as the Apple support seems to be.

Is this a bad update?

iPhone 12 Pro Max, iOS 17

Posted on Aug 3, 2024 3:34 PM

Reply

Answer 1

Follow up.

I polled co-workers with iPhones who are with different ISPs. They do not share my experience.

So the problem is obviously with the ISP.

The informal channel into the ISP is blaming "changes to the security protocols ... blah blah blah" and Apple not informing them of the change.

I probably need a new ISP.

(The 17.6.1 update did not change the situation - but it was "interesting" watching it download over LTE)

Thanks for letting me "vent" :)

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