My iPhone suddenly froze and now cellular, bluetooth, and Wi-Fi are greyed out

Question

Level 1

5 points

My iPhone suddenly froze and now cellular, bluetooth, and Wi-Fi are greyed out

Hello everyone,

I encountered an issue with my iPhone 12 where it suddenly froze, and all network options (Wi-Fi, mobile data) turned grey, rendering them inaccessible.

Now, I am facing the same problem with my new iPhone 15 Pro. I have tried resetting the network settings and even resetting the phone itself, but nothing seems to work.

Has anyone experienced a similar issue or knows of any solutions? Your help would be greatly appreciated.

Best regards,

Leonid

[Re-Titled by Moderator]

Posted on Aug 6, 2024 2:01 AM

Reply

Answer 1

Aug 6, 2024 12:11 PM in response to leonid12

To troubleshoot network issues on iPhone 12 and 15 Pro, follow these steps:

1. Update iOS and perform a hard reset.

2. Reset network settings and toggle Airplane Mode.

3. Inspect for physical damage, such as dropping or exposure to liquid.

4. Remove SIM card and reinsert it.

5. Update carrier settings and inspect for app conflicts.

6. Perform a factory reset if necessary.

7. Contact Apple Support for professional help if the issue persists.

Reply

Answer 2

Aug 6, 2024 1:44 PM in response to leonid12

Were you ever able to get it resolved on the old phone? If so, how?

Have you tried force-restarting the phone?

Force restart iPhone - Apple Support

Does Bluetooth still work? Have you checked Settings>Screentime to see if there are any restrictions set? Do you have a work email account on your phone?

Reply

My iPhone suddenly froze and now cellular, bluetooth, and Wi-Fi are greyed out

Similar questions