My iPhone 13 Pro's Apple Pay won’t scan

So, enter the information manually. There is a link at the bottom of your iPhone screen, that says >Enter Details Manually<. Click the link and then enter the card number, expiration date and security code.

The next step is remote diagnostics. You need to confirm the NFC module is operating properly. You can also make an appointment at the Genius Bar at an Apple Retail Store if it’s more convenient.

Genius Bar Reservation and Apple

Support Options - Apple

OK, so the transaction terminal does not recognize your device. Are you double clicking the side (power) button to activate Apple Pay?

Apple Support can do remote diagnostics on your iPhone and determine if your NFC module is working. Information on contacting support are below.

Has this only happened at one merchant or multiple merchants? Has it ever worked?

If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support article below.

Contact Apple for support and service - Apple Support

Did you have remote diagnostics done on your device? That’s the next step. Either call and have it tested remotely or make an appointment for the Genius Bar at the nearest Apple Retail Store.

Hi, what exactly are you trying to do, put the card in your Wallet for use with Apple Pay (Tap-To-Pay) or use Apple Pay to complete a transaction at a merchant?

Do you have a big case on your iPhone? Is your back glass (on some iPhones) broken?