iMessage sends to email if I add an android contact

My daughter and I both have iPad and iPhones. My husband has an android and an iPad. Very recently, if my daughter creates a group on her iPad and includes her dad, instead of getting a message on my iPhone or iPad, I get an email from her phone number @ vzwpix.com and an txt attachment of the message. This is despite both of us having our emails and phones set as receive in iMessage. This is also despite her specifically choosing my phone number when adding me to the conversation. If she includes her aunt in the same conversation, the message goes to her aunt’s iMessage but still my email. Thoughts on what is going on?

iPad Air (M2, 2024)

Posted on Aug 6, 2024 4:10 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 7, 2024 2:45 PM


razmee209 wrote:


daliboz wrote:

The iPad is my daughter’s. It is always the sender in this conversation. Me, my husband, and my sister are the receivers. When creating the group, my daughter adds my sister and chooses her phone number. She adds me and chooses my phone number. She adds my husband and chooses his phone number. She sends a message. My sister and husband receive texts to their phones (my sister is iPhone, husband is android), I get the email directly to my email address, and it lists the phone numbers (with the @vzw…) of my sister and husband in the “to” but my email address. Neither of them can see me in the conversation on their phones - if they reply it will not come to me.

i also noticed that if I open my contact info on her iPad, it shows my *email* as recent and NOT my phone number. It is like iMessage is ignoring the contact method selected when choosing the participants- something we have had issues with before but not with this result. It use to prefer my husband's iMessage email over phone, resulting in urgent messages going to an iPad at home instead of his phone. We “fixed” this a while ago by changing his email to not match the one registered with apple.
Once an Android is involved in a group it is now a MMS, if your husband was omitted from the group it would be a group imessage and you wouldn't have any issues receiving the data.
Your ipad doesn't have a number associated to it to use MMS like an iphone.
Again reach out to Verizon support MMS is their feature.

ok, spent time chatting with Verizon and the issue is that for some reason, apple is preferring my email (despite me selecting the phone when creating the group). It then addresses the mms to my email, my sisters phone, and my husband’s phone. I was able to confirm by deleting my email from the contact info. All “broken” chats showed my now “unknown” email as one of the people in the conversation. Interestingly, on a chat with just my husband and I, I could send a photo-only message that did make it to my phone fine (and showed my email as contact).


I was able to recreate all scenarios on my daughter’s iPhone, so this was not anything specific to iPad.


After deleting my email, creating the group again with me, my sister, then my husband worked fine and sent a normal mms to all phones selected.


As previously mentioned, we had a similar issue when my husband’s contact email matched his Apple ID - it would default to iMessage messages despite selecting his non-apple phone number. While this may only seem “mildly annoying” this caused urgent messages while we were out of town re:my daughters health to go to his Mac and iPad, which did not have connectivity at the time. Our fix forked her chats so that she has to include a dup contact for him in case she actually wants to send to his apple devices (she usually just wants to text his phone so it wasn’t horrible as far as a workaround goes… but also not awesome).


Any hints on forcing iMessage to honor a selected contact method? As both my contact methods are technically registered with apple devices… it’s particularly annoying.

6 replies
Question marked as Top-ranking reply

Aug 7, 2024 2:45 PM in response to razmee209


razmee209 wrote:


daliboz wrote:

The iPad is my daughter’s. It is always the sender in this conversation. Me, my husband, and my sister are the receivers. When creating the group, my daughter adds my sister and chooses her phone number. She adds me and chooses my phone number. She adds my husband and chooses his phone number. She sends a message. My sister and husband receive texts to their phones (my sister is iPhone, husband is android), I get the email directly to my email address, and it lists the phone numbers (with the @vzw…) of my sister and husband in the “to” but my email address. Neither of them can see me in the conversation on their phones - if they reply it will not come to me.

i also noticed that if I open my contact info on her iPad, it shows my *email* as recent and NOT my phone number. It is like iMessage is ignoring the contact method selected when choosing the participants- something we have had issues with before but not with this result. It use to prefer my husband's iMessage email over phone, resulting in urgent messages going to an iPad at home instead of his phone. We “fixed” this a while ago by changing his email to not match the one registered with apple.
Once an Android is involved in a group it is now a MMS, if your husband was omitted from the group it would be a group imessage and you wouldn't have any issues receiving the data.
Your ipad doesn't have a number associated to it to use MMS like an iphone.
Again reach out to Verizon support MMS is their feature.

ok, spent time chatting with Verizon and the issue is that for some reason, apple is preferring my email (despite me selecting the phone when creating the group). It then addresses the mms to my email, my sisters phone, and my husband’s phone. I was able to confirm by deleting my email from the contact info. All “broken” chats showed my now “unknown” email as one of the people in the conversation. Interestingly, on a chat with just my husband and I, I could send a photo-only message that did make it to my phone fine (and showed my email as contact).


I was able to recreate all scenarios on my daughter’s iPhone, so this was not anything specific to iPad.


After deleting my email, creating the group again with me, my sister, then my husband worked fine and sent a normal mms to all phones selected.


As previously mentioned, we had a similar issue when my husband’s contact email matched his Apple ID - it would default to iMessage messages despite selecting his non-apple phone number. While this may only seem “mildly annoying” this caused urgent messages while we were out of town re:my daughters health to go to his Mac and iPad, which did not have connectivity at the time. Our fix forked her chats so that she has to include a dup contact for him in case she actually wants to send to his apple devices (she usually just wants to text his phone so it wasn’t horrible as far as a workaround goes… but also not awesome).


Any hints on forcing iMessage to honor a selected contact method? As both my contact methods are technically registered with apple devices… it’s particularly annoying.

Aug 7, 2024 10:27 AM in response to daliboz

daliboz wrote:

My daughter and I both have iPad and iPhones. My husband has an android and an iPad. Very recently, if my daughter creates a group on her iPad and includes her dad, instead of getting a message on my iPhone or iPad, I get an email from her phone number @ vzwpix.com and an txt attachment of the message. This is despite both of us having our emails and phones set as receive in iMessage. This is also despite her specifically choosing my phone number when adding me to the conversation. If she includes her aunt in the same conversation, the message goes to her aunt’s iMessage but still my email. Thoughts on what is going on?

Reach out to Verizon support, MMS is their feature.

Aug 7, 2024 1:25 PM in response to daliboz

daliboz wrote:

The iPad is my daughter’s. It is always the sender in this conversation. Me, my husband, and my sister are the receivers. When creating the group, my daughter adds my sister and chooses her phone number. She adds me and chooses my phone number. She adds my husband and chooses his phone number. She sends a message. My sister and husband receive texts to their phones (my sister is iPhone, husband is android), I get the email directly to my email address, and it lists the phone numbers (with the @vzw…) of my sister and husband in the “to” but my email address. Neither of them can see me in the conversation on their phones - if they reply it will not come to me.

i also noticed that if I open my contact info on her iPad, it shows my *email* as recent and NOT my phone number. It is like iMessage is ignoring the contact method selected when choosing the participants- something we have had issues with before but not with this result. It use to prefer my husband's iMessage email over phone, resulting in urgent messages going to an iPad at home instead of his phone. We “fixed” this a while ago by changing his email to not match the one registered with apple.

Once an Android is involved in a group it is now a MMS, if your husband was omitted from the group it would be a group imessage and you wouldn't have any issues receiving the data.

Your ipad doesn't have a number associated to it to use MMS like an iphone.

Again reach out to Verizon support MMS is their feature.

Aug 7, 2024 12:26 PM in response to razmee209

Interesting. But why would Verizon send to my email? Wouldn’t the iPad sending the message determine the receiver if this is using MMS (note: the iPad in question is on WiFi, does not have cellular)? If the iPad chose my phone number (as selected when creating the group), I would expect my phone number to show up somewhere in the “to” and not my email address. I have never had Verizon randomly redirect anything to my email before. My sister is also on Verizon and did not have the same issue in the same conversation.

Aug 7, 2024 12:51 PM in response to daliboz

daliboz wrote:

Interesting. But why would Verizon send to my email? Wouldn’t the iPad sending the message determine the receiver if this is using MMS (note: the iPad in question is on WiFi, does not have cellular)? If the iPad chose my phone number (as selected when creating the group), I would expect my phone number to show up somewhere in the “to” and not my email address. I have never had Verizon randomly redirect anything to my email before. My sister is also on Verizon and did not have the same issue in the same conversation.

an ipad by itself can't receive MMS directly unless this has been enabled on the phone Continuity features and requirements on Apple devices - Apple Support

Is your sister using the exact same ipad and has the exact same Verizon plan as you?

All the verizon question can be answer by their support when you contact them.

Aug 7, 2024 1:25 PM in response to razmee209

an ipad by itself can't receive MMS directly unless this has been enabled on the phone Continuity features and requirements on Apple devices - Apple Support

Is your sister using the exact same ipad and has the exact same Verizon plan as you?
All the verizon question can be answer by their support when you contact them.


The iPad is my daughter’s. It is always the sender in this conversation. Me, my husband, and my sister are the receivers. When creating the group, my daughter adds my sister and chooses her phone number. She adds me and chooses my phone number. She adds my husband and chooses his phone number. She sends a message. My sister and husband receive texts to their phones (my sister is iPhone, husband is android), I get the email directly to my email address, and it lists the phone numbers (with the @vzw…) of my sister and husband in the “to” but my email address. Neither of them can see me in the conversation on their phones - if they reply it will not come to me.


i also noticed that if I open my contact info on her iPad, it shows my *email* as recent and NOT my phone number. It is like iMessage is ignoring the contact method selected when choosing the participants- something we have had issues with before but not with this result. It use to prefer my husband's iMessage email over phone, resulting in urgent messages going to an iPad at home instead of his phone. We “fixed” this a while ago by changing his email to not match the one registered with apple.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iMessage sends to email if I add an android contact

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.