MacBook won’t start up, disk utility does not show HD

Question

Level 1

4 points

MacBook won’t start up, disk utility does not show HD

Hi all,

I have a MacBook that is relatively new and never had any issues. This morning, it froze on me and then would not start back up. I followed directions from another answer on here and got to disk utility, tried to run first aid, then tried to reinstall Mac OSX but there is no hard drive to select. I went back to disk utility and it also doesn’t not show my hard drive - just a folder that is named “macOS base system disk image volume”. Any ideas what to do?

MacBook, macOS 12.5

Posted on Aug 7, 2024 6:39 AM

Reply

Answer 1

Top-ranking reply

kaz-k

Level 9

51,870 points

Aug 7, 2024 9:39 AM in response to erynn226

Hi,

If your MacBook is 12inch 2017, intel M3model, try to reset NVRAM which could solve the issue.

Reset NVRAM on your Mac - Apple Support

If it doesn't help, storage is soldered on logic board, so you need to replace logic board at AppleStore, Genius Bar or Apple Authorized Service Provider.

Genius Bar Reservation and Apple Support Options - Apple

Find Locations

Anyway first of all you should contact Apple Support

Contact - Official Apple Support

Reply

Answer 2

Aug 9, 2024 6:42 AM in response to erynn226

If your MacBook’s hard drive isn't showing up in Disk Utility, try restarting and resetting NVRAM (Option + Command + P + R). Check if the drive appears in Disk Utility or Terminal (diskutil list) in Recovery Mode. If not, the drive may be faulty, and you should contact Apple Support or visit an Apple Store for help.

Reply

MacBook won’t start up, disk utility does not show HD

Similar questions