My Apple TV app stuck on library and I’m unable to access my movies and shows
its hapenning on my iPhones. And on Samsung tv the screen is black, with Apple logo.
it’s happening on my iPhones.
The TV app on iPhone (or iPad) needs internet access, to show anything other than the local library.
- Through Wi-Fi, the TV app should have regular internet access.
- On cellular, the TV app would need extra permission to use cellular data.
Settings﹥Cellular﹥[scroll down to apps list] TV app﹥
And on Samsung tv the screen is black, with Apple logo.
If the Apple TV app misbehaves on your Samsung smart TV, then consider these troubleshooting steps from Samsung Support: What to do if an app is not working on Samsung TV - Samsung Support
- Cold reboot the TV,
- Update the TV system software, if available,
- Delete and reinstall the misbehaving app (if deletion is supported for that app),
- Reset the ‘Smart Hub’ (like a factory reset for the apps part of the TV). Settings﹥Support﹥Self Diagnosis﹥Reset Smart Hub﹥…
If you need further assistance after that, please contact Apple Support.