My Apple TV keeps asking me to sign up for a trial when I already paid for a subscription

I’m signed in, but it keeps asking me if I want to have a 7 day free trial. It is paid up to date


[Re-Titled by Moderator]

iPad, iPadOS 17

Posted on Aug 12, 2024 1:47 PM

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3 replies

Aug 13, 2024 4:58 PM in response to dcrom101

Hi dcrom101,

welcome to the Apple (user-to-user) Community.


Re: "My Apple TV keeps asking me to sign up for a trial when I already paid for a subscription

I’m signed in, but it keeps asking me if I want to have a 7 day free trial. It is paid up to date"


You may want to check you are signed in to your AppleTV using the (subscription's) Apple ID:

Sign in with your Apple ID - Apple Support

Eg: says:

Sign in on Apple TV

  1. To open Control Center, press and hold the TV button on the Siri Remote or Apple TV Remote.
  2. Select Add User and follow the onscreen instructions.


If needed: Learn about a few of the services that you can use with your Apple ID on Apple TV


If you use two-factor authentication on an Apple TV (2nd or 3rd generation), you might need to enter a verification code with your password. Learn how to get a verification code on your trusted device or sent to your trusted phone number.

_________________________________________________________________________________


Then see if Apple Support's online article ( link below) can help:

Apple TV: Get started - Apple Support

Eg: says:

"It’s easy to set up the Apple TV app and start watching right away. Once you open the app on your smart TV or other device, you can explore the app and browse movies and TV shows."


Resources: Apple TV User Guide - Apple Support


Apple TV app for smart TVs and other devices - Apple Support


More Help or Support (online chat / phone / email etc.): TV Support — Official Apple Support


All the best :-)

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My Apple TV keeps asking me to sign up for a trial when I already paid for a subscription

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