How to remove activation lock on iMac M1

I’m having trouble with my iMac, OS 14.6.

I have not been able to sign into my desktop Mac since updating to OS14. I was trying to sign in and hadn’t noticed my pad of paper, and iPad were resting on the left side of the keyboard. All of a sudden the screen started moving and showed bizarre patterns and colors of light.

I shut it down and a bright pink screen showed before closing.

I have tried using Recovery key and booting into safe mode, but kept getting told my password was incorrect, so I would try to change it, and it seemed successful but kept going in a loop of “password incorrect”.

Now when I shutdown and try to get to a sign in place it only starts up with the screen showing an old wallpaper and my user name with a place to enter the password. No password works and I can get no further.

Also, while attempting to figure this out, at one point it asked me for the administrator’s password, I must have changed that and now don’t know what my admin password is.

I live in a remote area and there isn’t an apple smart store within a couple hundred mile location.

Is there any hope?

Thanks!!


[Re-Titled by Moderator]

iMac 24″, macOS 14.5

Posted on Aug 15, 2024 11:49 AM

Reply

Similar questions

14 replies

Aug 20, 2024 2:12 PM in response to V.A.P.

Hopeffully you have another Apple Device‽


To disable Activation Lock, turn off Find My

To disable Activation Lock, turn off Find My. Can't turn off Find My?


macOS Ventura or later

  1. Choose Apple menu  > System Settings.
  2. Click your name (Apple ID) in the sidebar.
  3. Click iCloud on the right.
  4. Scroll down and turn off Find My Mac, then enter your Apple ID password when prompted.
  5. Click the Show More Apps button (or Show All button) on the right, then click Find My Mac and turn it off. Enter your Apple ID password when prompted.

Earlier versions of macOS

  1. Choose Apple menu  > System Preferences.
  2. Click Apple ID.
  3. Click iCloud in the sidebar.
  4. Deselect the Find My Mac checkbox on the right, then enter your Apple ID password when prompted.

If you can't turn off Find My

If you can't turn off Find My in iCloud settings, use one of these other methods to disable Activation Lock:

If your previously owned Mac shows an Activation Lock window that asks for someone else's Apple ID, the previous owner may need to remove Activation Lock for you.


System requirements for Activation Lock

Activation Lock is available on Mac computers with Apple silicon and Mac computers with the Apple T2 Security Chip. Additional requirements:

Activation Lock for Mac - Apple Support


Aug 22, 2024 2:58 PM in response to V.A.P.

I'm not sure if the red dots are because of the Activation lock or Disk problems, I've never sen it & can't seem to find any body mentioning it.:(


The path I'd try is to get an external drive & see if you can intall to that...


https://eshop.macsales.com/shop/external-storage/ssd?srsltid=AfmBOooFS5GcXWTC0YLOoIqubVDWp2HtWw2KZfbSjevzhmgdB0XspBnE#drive-type:bus-powered,drive-configuration:single-bay-1-drive


But Apple has locked down the newMacs I'm not sure you can even do that.


Have you called Apple yet?



Aug 20, 2024 12:25 PM in response to BDAqua

I appreciate your quick response. It looked so easy! I’m feeling lame and hopeless. I can’t get anywhere, I have gotten to an activation lock, which won’t let me enter anything. I appear to not be able to correctly enter the Command + r, and have tried numerous ways. Also I put down I’m using OS 14.6, but have seen it’s 14.5. (?)

Any help would be greatly appreciated!

Aug 22, 2024 12:17 PM in response to BDAqua

I did the disk utility first aid, show all devices. I ended up with Container disk5 in Disk Images and then somehow I have a disk5s1 in Internal (under Container disk3). in the Disk Images, the Apple disk image Media shows blue dot 2.19 GB for macOS Base System. Under that is Container disk5 and the bar is almost filled in blue. Blue for for macOS Base System and 2.07 GB, clear dot Free 116 MB.

Sorry, at the top of the column In Internal, the Apple SSD APP512Q Media is completely red, the Container disk1 (blue dot) 524.3 MB, disk5s1 and it shows a red dot with 494.38 GB, the Container disk2 (orange dot and 5.37 GB. Under that is Container disk3 shows blue dot disk5s1 with 70 KB and clear dot Free with 494.22 GB, but nothing in the long bar. Then under that the disc5s1, a black bar, blue dot for Used 70KB, grey dot for Other Volumes with 160.4 MB, clear dot free is 494.22 GB.


At this point I am completely baffled, and wondering about the one with the red dot( disk5s1) and the Apple SSD with the solid red bar.

Also I tried to do Disk Utility in Restore Mode but I could’nt see that it was done or if CMD+r keys went through, as I’m uncertain when and where to put those keys during the boot. I tried doing it a number of ways (including upper case “r”).

When you instructed how to disable Activation Lock, I couldn’t get into the System Settings but was able to get the lock off using another devise, and I think I got the “Find My Mac” off as the activation lock didn’t keep me from the other things I did.

I tried to do the “Reinstall macOS” in macOS Recovery but it showed that it would install in the disk5s1 and as I wrote above, I’m not confident that this disc is correct.

YIKES, does any of this sound right (?) because I find it extremely puzzling.

As for the Bluetooth I know the mouse is connected but after shut down in recovery it boots into just the “options” gear coming up and when I clicked on that and then continue, it takes me back to the square pop-up with the four recovery choices. I clicked Shutdown (and again the bright pink screen just before shutdown).

I tried the “press the power button 3 times” and got the spinning icon.

I tried holding the Option key, no go.

Im not sure if I should erase and reinstall the macOS.

I’m thinking about the time you helped me years ago with a lot of your time and I wrote how thankful I was back then. You must be the most patient person on earth! I don’t know anyone who could help me more(or even at all).

I humbly ask you again to keep this going!

Thank you for any help you can provide.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to remove activation lock on iMac M1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.