Macbook Air M1 Random Shut Down

Ziggy_ARM wrote:

My seldom-used Macbook Air M1, running the latest Sonoma 14.6.1 and a battery capacity of 98% (Cycle Count is 46) randomly shuts down when unplugged from the power cord, regardless of the remaining battery charge (60% or 30%, etc..). I don't encounter such issue when the power cord is plugged.

I got an error report and I'm sharing a few lines from it:

panic(cpu 0 caller 0xfffffe0022cb66ec): Driver IOUserServer(com.apple.IOUserBluetoothSerialDriver-0x100000ebe) has crashed too many times

 @IOUserServer.cpp:4222

Debugger message: panic

Memory ID: 0xff

OS release type: User

OS version: 23G93

Kernel version: Darwin Kernel Version 23.6.0: Mon Jul 29 21:14:21 PDT 2024; root:xnu-10063.141.2~1/RELEASE_ARM64_T8103

I researched about the said error but can't find a similar one, or a fix. Appreciate helpful inputs as my Mac is already out of warranty.

Thanks!

I do not think this is a Battery Issue per se.

Though, rather a possible Hardware issue or Third Party Kernel Extension(s) installed on this computer.

Initially, try , Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts.

The boot up will be slow and can take some time - Normal.

Safe Mode should also eliminate Third Party Software, extensions and drivers from loading.

It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 

Does the issue present in this mode ?

You are welcome.

But and yes there is a but involved story to report

CleanMyMac X - Ouch

It is suggested to Use Erase All Content and Settings

Using this or other similar Applications will have introduced a whole new set of issues

Things may appears all Solved but but but not really solved

Disk Cleaner 

This will include CleanMyMac , aka “ BrickMyMac “

New macOS Malware "Cthulhu Stealer" Targets Apple Users' Data

MacKeeper,

Dr Cleaner Pro Plus

Open Cleaner one Pro

Macmechanic

Clean my Mac x.

MacBooster

Macscan

Follow on re CleanMyMac and " Always thought CleanMyMac X is a good app "

New macOS Malware "Cthulhu Stealer" Targets Apple Users' Data

Any Third Party Applications that will interfere with the normal operation of the OS,  is an invitation for disaster. 

Certain Applications maybe available on the Apple Apps Store - this only means the Developer is prepared to pay Apple a percentage on each sale. 

And Yes, CleanMyMac the last time I checked, was on the Apple Apps Store

What the Application may do to the computer is up to the User to check this out before purchase

Specific to CleanMyMac aka “ BrickMyMac “

To put the CleanMyMac in context and the damages it may have or has already done.

This application can or will Muck Up your User Account ( Home Folder ) of this machine.

It does not touch the Operating System itself unless you consider your User Account ( Home Folder ) as part of the Operating System

Then in that specific context - it has Mucked Up the Operating  System 

You are welcome

Though, when people arrive at certain conclusions from a Snippet of a crash report.

It tends to be a guess as to what was the real cause of the crash