Can I erase a stolen iPhone without removing it from my account?

My iPhone 15 was stolen a week ago. I could not locate it as it had been turned off. It was marked lost and the guys at the Apple Store said that is the best thing to do. I called my banks and they removed the apps and blocked access on that device. I made a report to the police. The phone was insured and I was able to get a replacement quickly. However, I am so anxious as I now see where it is located. I have to option to cancel erase and remove device, which I will NOT do as I understand that allows the thief to reuse the phone. When I put in my claim, the insurers stated that once the claim was made, I would not be able to use the phone again. But does that mean no one else can use it? I wish it could be erased but I don't see how to do that. This is making me feel sick! Is there anything else I should do please to safeguard my information?


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iPhone XS Max, iOS 18

Posted on Aug 18, 2024 3:45 PM

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Posted on Aug 18, 2024 3:55 PM

The iPhone is stolen. It has been replaced. Erasing the iPhone does not remove Activation Lock, so the thief cannot use the iPhone anyway without knowing your Apple ID and password.


Erase it immediately!


Erase a device in Find Devices on iCloud.com - Apple Support


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9 replies

Aug 18, 2024 3:50 PM in response to Peacecircle

You appear to have done most of the right things. NEVER remove the phone from your account and whoever has it will never be able to use it or access your data. If you haven't yet, you should contact your carrier and ask them to blacklist the phone if that hasn't been done.


Otherwise, you may receive emails which purport to come from Apple saying your phone has been found and you need to validate with your credentials. DON'T FALL FOR THIS. Apple doesn't get involved in lost or stolen devices and they will never send you anything like this. Also, the thieves may attempt to threaten or frighten you. DON'T FALL FOR THAT EITHER.


As long as you had Find My enabled, which it appears you did and you used a passcode on the phone, your data can't be accessed.

Aug 18, 2024 5:06 PM in response to Peacecircle

Your phone is bricked as long as you do not provide anyone your Apple ID and Password to unlock it. That is the reason for the warning to be aware of a phishing attempt from the thief claiming to be from Apple. The address that is shown is the last known location and you are only given the option to cancel the erase request because it has not been online to perform the request already. If it ever does come online, the erase request will be processed and the location updated.

Aug 18, 2024 4:40 PM in response to Peacecircle

Peacecircle wrote:

The insurance company AIG's claim form seems to indicate that if I were to find the phone, once I submitted the claim, I would not be able to use it again.


The insurance company will probably say something along the lines of – if you make a claim, and we ever get the phone back, it's our phone now.


Chances are that neither you nor they will ever see the phone again, but you can at least "brick" it for the thieves. My understanding is that Apple also has plans in the works to extend Activation Lock to parts, which hopefully will make life a bit more miserable for some of the "chop shops."

Aug 18, 2024 4:12 PM in response to lobsterghost1

Yes, erase phone is not an option. It just gives me the option to cancel erase and remove device. I don't understand why I cannot erase it. I thought that was what Find my phone was for! While I was anxious when I didn't know here it was, I'm even more anxious now I see where it is! The insurance company AIG's claim form seems to indicate that if I were to find the phone, once I submitted the claim, I would not be able to use it again. I thought that meant they wiped it or disabled it, but it seems they don't. I just checked and it says it is offline and will be erased when it comes online, yet I can see the address!

Aug 18, 2024 4:55 PM in response to Servant of Cats

But if I can't erase it, how can I brick it, or does this mean as long as I do not remove the device from my account, it is, in effect, bricked? I don't understand how it is still offline and waiting to be erased when it goes online, yet I can now see where it is! I wish I had never checked! I had just started to relax a little and my anxiety has hit the roof! Thanks for the replies!

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Can I erase a stolen iPhone without removing it from my account?

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