Why is my iPhone X shutting down randomly?

my iphone keep shutting off at 20 percent and when i turn it back on it only has 10 percent, this has happened even when my phone had 50 percent. Why does this happen?


[Re-Titled by Moderator]

iPhone X, iOS 16

Posted on Aug 20, 2024 1:29 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 20, 2024 3:13 PM

Your battery is most likely at the end of its life.


Batteries degrade over time with usage due to chemical aging, that's just how they work.

You can expect about a 1% drop per month with average use on an iPhone. This is an approximation, that is why it may be plus or minus a few percent on a month to month basis.

Apple recommends replacing it when it reaches 80%. To check your battery health, go to Settings > Battery > Battery Health.


iPhone Battery Replacement.

iPhone Battery Replacement - Apple Support


About Lithium Ion Batteries

iPhone battery and performance - Apple Support (IN)




3 replies
Question marked as Top-ranking reply

Aug 20, 2024 3:13 PM in response to Leahkyra

Your battery is most likely at the end of its life.


Batteries degrade over time with usage due to chemical aging, that's just how they work.

You can expect about a 1% drop per month with average use on an iPhone. This is an approximation, that is why it may be plus or minus a few percent on a month to month basis.

Apple recommends replacing it when it reaches 80%. To check your battery health, go to Settings > Battery > Battery Health.


iPhone Battery Replacement.

iPhone Battery Replacement - Apple Support


About Lithium Ion Batteries

iPhone battery and performance - Apple Support (IN)




Aug 20, 2024 3:01 PM in response to Leahkyra

Leahkyra wrote:

my iphone keep shutting off at 20 percent and when i turn it back on it only has 10 percent, this has happened even when my phone had 50 percent. Why does this happen?

[Re-Titled by Moderator]



the current iOS 16.7.9 for your iPhone X


Follow the 3R 's- if a restart does not solve your problem proceed 1,2,3

Have you shutdown & restarted the iPhone ie power off/on...

Restart your iPhone - Apple Support


Reset or a Force Restart,

Force restart iPhone - Apple Support


Restore from backup, restore as new device.

Restore your iPhone, iPad, or iPod to factory settings - Apple Support



No resolve—

Put your iPhone in diagnostics mode - identify potential hardware and software issues

How to put your iPhone in diagnostics mode - Apple Support



iPhone Repair and Service - Apple Support

iPhone Repair & Service - Apple Support


Apple Authorized Service Providers and Independent Repair Providers

Repair Provider Verification - Official Apple Support


Check Device Coverage

Check Your Service and Support Coverage - Apple Support



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why is my iPhone X shutting down randomly?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.