Kernel Panic Apple Macbook Pro M1 2016

Hello,

In July 2022 I bought a new Apple Macbook Pro M1 on 16 inches.

By the end of July 2024, one week after my warranty expired, I got a screen glitching on my macbook, and after a while the screen went black. The computer wouldn't turn on.

After taking it to an Authorised service (in my country we don't have an Apple store), they told me that the screen is burned due to a hit or force and the warranty would not cover me in any case. After explaining how the situation started, they assured me that it could only be a hit or a mechanic violence on the screen (something that never happened-the mac is in a case since day one and I barely move it). In the end I paid almost 1000 euros to change the screen cause there was no other solution. Coming back home the computer shut down and after rebooting multiple times (the bar on the apple logo kept turning on and off), it gave me the options of recovery and start up from disk. after start up I got kernel panic messages and the problem kept going on. Note that the brightness of the screen is not steady while rebooting.

Took the computer back to the service team and they said that the macbook passes all the diagnostic tests of software and hardware without a single problem. After taking it back home of course the problem persists. Made a phone call to the central service of Apple and they advised me to update to Sonoma (I was still in Ventura). After downloading the new software version the computer restarts and enters again in the same loop: multiple reboots-start up disk-kernel panic. Tried to upgrade through an external USB disk with no help. Now, the service team supports that I need to change my motherboard.

I add the kernel panic as follows.




I would be happy for any help that I can get, since I just completed a month without a proper functioning computer.

MacBook Pro 16″, macOS 13.6

Posted on Aug 20, 2024 7:13 AM

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Question marked as Top-ranking reply

Posted on Aug 20, 2024 6:05 PM

It seems to be a hardware failure with the SSD.


ANS2 Recoverable Panic - assert failed: [14510]:apcie0[1]: Unexpected link down


ANS2 == Apple NAND Storage version 2 which is referring to the SSD.


Unexpected link down --- sounds like the SSD's link to the system bus & CPU is down.


This is one of the most common ways SSDs fail. In fact most SSD failures will show up when waking the computer from sleep or when powering on the computer.


Kernel Panics and these intermittent SSD failures are also very hard to troubleshoot & confirm, especially when Apple does not train their techs to even read a Kernel Panic. There are only two ways to get Apple to actually repair a device. One is when the Apple Diagnostics or Apple service diagnostics actually report a hardware failure. Second, is when you experience the failure while booted to a clean install of macOS which has not been restored from a backup, and has not had any third party apps installed, nor any external devices connected.


If you have any external devices connected, then disconnect them. If you have any external Thunderbolt SSDs connected, then there is a slim chance this error could be due to the external SSD. These new style Kernel Panic logs are a bit confusing since there is very little information about them and these M-series Macs.


Maybe if you can get a higher level tech engineer at Apple to examine the Kernel Panic log you will be able to have them authorize a repair. Those are your options at this time unless you show the issue exists with a clean install. I doubt the Apple Diagnostics will ever show a problem.

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3 replies
Question marked as Top-ranking reply

Aug 20, 2024 6:05 PM in response to dionysios89

It seems to be a hardware failure with the SSD.


ANS2 Recoverable Panic - assert failed: [14510]:apcie0[1]: Unexpected link down


ANS2 == Apple NAND Storage version 2 which is referring to the SSD.


Unexpected link down --- sounds like the SSD's link to the system bus & CPU is down.


This is one of the most common ways SSDs fail. In fact most SSD failures will show up when waking the computer from sleep or when powering on the computer.


Kernel Panics and these intermittent SSD failures are also very hard to troubleshoot & confirm, especially when Apple does not train their techs to even read a Kernel Panic. There are only two ways to get Apple to actually repair a device. One is when the Apple Diagnostics or Apple service diagnostics actually report a hardware failure. Second, is when you experience the failure while booted to a clean install of macOS which has not been restored from a backup, and has not had any third party apps installed, nor any external devices connected.


If you have any external devices connected, then disconnect them. If you have any external Thunderbolt SSDs connected, then there is a slim chance this error could be due to the external SSD. These new style Kernel Panic logs are a bit confusing since there is very little information about them and these M-series Macs.


Maybe if you can get a higher level tech engineer at Apple to examine the Kernel Panic log you will be able to have them authorize a repair. Those are your options at this time unless you show the issue exists with a clean install. I doubt the Apple Diagnostics will ever show a problem.

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Kernel Panic Apple Macbook Pro M1 2016

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