How do I remove an old Apple ID account?

I have an apple account coupled to a gmail address. I have, however, also an old account coupled to an email provider that doesn’t exist anymore. I do not use it and this account pops up every now and then and I just ignore it.

When I try to couple my apple watch to my phone, this old account pops up and I need to log in. That does not work anymore since this provider does not exist anymore. That prevents me to couple the watch to the phone. When I look at my accounts, this old account is not visible.

I have no idea how to remove this old (invisible) account.


[Re-Titled by Moderator]

iPhone 13, iOS 17

Posted on Aug 21, 2024 2:55 AM

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Posted on Aug 25, 2024 12:11 PM

Actually the email provider no longer existing does not really matter. Just enter the email address as it was and update it at some later stage. If that is not working then you need to provide more detail such as what it says or does to make you think it is not working.


Without that account information (email address as it was and password) you can't reset the Watch. This support article has information about Activation Lock on your Apple Watch and how to turn it off. --> About Activation Lock on your Apple Watch - Apple Support


- Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support



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Question marked as Top-ranking reply

Aug 25, 2024 12:11 PM in response to Bisporus

Actually the email provider no longer existing does not really matter. Just enter the email address as it was and update it at some later stage. If that is not working then you need to provide more detail such as what it says or does to make you think it is not working.


Without that account information (email address as it was and password) you can't reset the Watch. This support article has information about Activation Lock on your Apple Watch and how to turn it off. --> About Activation Lock on your Apple Watch - Apple Support


- Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support



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How do I remove an old Apple ID account?

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