How do I request a refund for an Apple ID purchase?

Goody day apple team,

my apple id got hacked since june 2024

and Then my account keeps making coin purchases on TikTok and deducting my money,

But the purchases are not for my TikTok account, and I have already requested refunds. Some were successfully refunded, but the rest were not. If the money is not returned, that's fine, but at least cancel the payments that pending.

PLEASE HELP ME, DON'T MAKE IT HARDER FOR ME. THANK YOU.


[Re-Titled by Moderator]

Posted on Aug 21, 2024 8:53 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 21, 2024 9:59 AM

Read this document if you think your Apple ID has been compromised. --> If you think your Apple ID has been compromised - Apple Support


For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> Limit access to your iPhone or iPad - Apple Support


For iOS 16 or later see how Safety Check on iPhone works to keep you safe. How Safety Check on iPhone works to keep you safe - Apple Support


Use the information in this document to check your Apple ID device list to find where you're signed in --> Check your Apple ID device list to find where you're signed in - Apple Support


Related materials:

Personal Safety User Guide

Personal Safety User Guide - Apple Support

> open the Table of Contents and review the articles


A document with general information about security and your Apple ID --> Security and your Apple ID - Apple Support


Contact Apple for help with Apple ID account security. This page provides country-specific Apple Support contact information ➞ Contact Apple for support and service - Apple Support


Here's how to request an app or media refund from Apple (From: https://support.apple.com/HT204084 - see the article for more detail.) If you bought this in the EU from a third party, see: https://support.apple.com/118126 instead.

1. Sign in to https://reportaproblem.apple.com

2. Tap or click "I'd like to," then choose "Request a refund."

3. Choose the reason why you want a refund, then choose Next.

4. Choose the app, subscription, or other item, then choose Submit.

If you were charged for a subscription that you no longer want, you can also cancel the subscription using the directions in this article --> https://support.apple.com/kb/HT202039


Read this support article for information about how long it takes to receive a refund (if you are granted one), and how to check the status of a refund for apps or content that you bought from Apple --> https://support.apple.com/HT210904


If you are having problems with unauthorized purchases being made on your device you may wish to always require a password for App Store and iTunes purchases.

Click here ➔ https://support.apple.com/HT204030



3 replies
Question marked as Top-ranking reply

Aug 21, 2024 9:59 AM in response to JethZeta

Read this document if you think your Apple ID has been compromised. --> If you think your Apple ID has been compromised - Apple Support


For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> Limit access to your iPhone or iPad - Apple Support


For iOS 16 or later see how Safety Check on iPhone works to keep you safe. How Safety Check on iPhone works to keep you safe - Apple Support


Use the information in this document to check your Apple ID device list to find where you're signed in --> Check your Apple ID device list to find where you're signed in - Apple Support


Related materials:

Personal Safety User Guide

Personal Safety User Guide - Apple Support

> open the Table of Contents and review the articles


A document with general information about security and your Apple ID --> Security and your Apple ID - Apple Support


Contact Apple for help with Apple ID account security. This page provides country-specific Apple Support contact information ➞ Contact Apple for support and service - Apple Support


Here's how to request an app or media refund from Apple (From: https://support.apple.com/HT204084 - see the article for more detail.) If you bought this in the EU from a third party, see: https://support.apple.com/118126 instead.

1. Sign in to https://reportaproblem.apple.com

2. Tap or click "I'd like to," then choose "Request a refund."

3. Choose the reason why you want a refund, then choose Next.

4. Choose the app, subscription, or other item, then choose Submit.

If you were charged for a subscription that you no longer want, you can also cancel the subscription using the directions in this article --> https://support.apple.com/kb/HT202039


Read this support article for information about how long it takes to receive a refund (if you are granted one), and how to check the status of a refund for apps or content that you bought from Apple --> https://support.apple.com/HT210904


If you are having problems with unauthorized purchases being made on your device you may wish to always require a password for App Store and iTunes purchases.

Click here ➔ https://support.apple.com/HT204030



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How do I request a refund for an Apple ID purchase?

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