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Canon R5 Mark II RAW files are not supported by Photos or other apps in iOS 17+

The RAW files from the new EOS R5 Mark II are not supported in the photos app. Apple should include support for these new RAW format in the next iOS update. Photos, and many third party photography software depend on apple's native support for these RAW formats. I can't open anything I'm shooting at the moment.

iPad Pro, iPadOS 17

Posted on Aug 21, 2024 1:08 PM

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Question marked as Top-ranking reply

Posted on Oct 13, 2024 1:01 AM

I'm running Sequoia 15.0.1, Still no Photos support for Canon R5 Mark II

27 replies

Oct 13, 2024 1:49 AM in response to Ben_Photo

The Canon R5 MKII uses either .CR2 or CR3 raw files which are not recognised, therefore, I suggest the you get in touch with Canon: https://www.usa.canon.com/support/canon-product-advisories/Firmware-Notice-EOS-R5-Mark-II-Firmware-Version-1-0-1?utm_source=canon_community&utm_medium=announcements_box&_gl=1*1ochtgy*_ga*MTYwNzQ3MDYzLjE3Mjg4MDgxMzA.*_ga_RS2XCXV1Y7*MTcyODgwODEyOS4xLjAuMTcyODgwODEyOS42MC4wLjA.


They may suggest that you convert the .CR2 or .CR3 files to .TIFF files. They will have the necessary software that you could download to enable this action.

Something for you to consider:

Is TIFF the same as RAW?

No. While TIFF is a lossless format, it only stores the processed image. That's why it has less post-processing flexibility than a RAW file.


I'm a Nikon user, so all my raw files have the extension .NEF (Nikon Electronic File). When I click on an NEF file, it opens in Nikon Image Space software that I keep in the Dock. Canon my have software of their own.

Nov 13, 2024 3:25 AM in response to Matze282

This forum is a User-to-User forum so no one here knows what plans Apple have - if any - for adding support for a particular model of camera. As I said above:


To be blunt, adding raw support does not seem to be a priority these days for Apple. So, some cameras are never supported, so partially supported and some fully so.


Options: Convert the raws to DNG with Adobe's free converter.


or


Use a third party app to manage these (and if you wish) all you photos. Apps like Adobe's Lightroom and Lightroom Classic, CaptureOne, DxO Photo Lab, Mylio and others have their own raw support and tend to be faster and more complete in the support they offer, but then they ought to be as you pay for them. Also consider the software that the maker of your camera recommends, which is most likely free and there are also open source options too.

Jan 3, 2025 5:35 PM in response to sapper

I just went through the console logs after importing a CR3 RAW image. What is interesting is that before importing, the RAW images show fine in the import screen associated with the device. After importing, the image data is there, but Photos is unable to render it. I do see a lot of messages about "Embedded thumbnail dimension mismatch" which Photos would presumably be using to show the image previews. So is this an Apple issue or is there a bug in Canon firmware 1.0.1?

Canon R5 Mark II RAW files are not supported by Photos or other apps in iOS 17+

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