Canon R5 Mark II RAW files are not supported by Photos or other apps in iOS 17+

Update: For those using CaptureOne, I heard back from them today and they are releasing an update on the 28th that they say will resolve the issue. Confusing, just a bit... I mean, are they providing a driver for the OS or will I find out that they're really are just providing a new camera profile and not addressing the ability to read the raw files? Keeping myself from getting excited, and I guess we'll find out in just a few days...

Thanks. I have contacted Apple and Canon…..Additionally, I sent an email to Timcook to alert him to this issue months ago. I am a long time user of Apple software and hardware. I have over 15,000 digital images in IPhoto. Currently, instead of using Luminar Neo as a plugin for IPhotos I’m downloading all my new RAW files from my camera card into Luminar until Apple gets this fixed.

[Edited by Moderator]

I have the same problem. I just got my new Canon R5 mark ii and cannot open the Raw files in the Apple photo program. This is incredibly frustrating. I have a canon R5 and R3 where both Raw files open in the Apple photo program although recently the R3 files were not opening but it took Apple 3 weeks and they fixed the problem. I guess I’ll contact Apple tech support and put in a ticket.

I have the same problem with raw files from the R5MkII. People don't realize that most photographers tend to catalog their photos (CaptureOne, LR, etc.), so coming up with a temporary solution doesn't work and again, if the OS can't read em, (in my case) CaptureOne can't either. I've opened a ticket with CaptureOne, so hopefully they'll drive to get this resolved as well.

Billyboy101, have you find a solution yet? I am in similar situation. Raw files from R5 mark ii are not recognized in light room classic even though my mac pro with sonoma 14.x sees them just fine under Finder. I updated Digital Photo Professional to 4.19.10 and LRC version is up to date because it's on automatic cloud update. There's no firmware update yet for R5 mark ii. All raw files from R5 are fine in LRC.

Ben_Photo, thanks for your comment! It's crazy that all the raw files from my old R5 show up in LRC fine but the raw files taken from R5 Mark ii are not recognized in LRC. I will have to do more research.

Yes, i was simply replying to to an earlier post, where someone said that Apple never supports cRAW files, which is not correct. And it is about the R5 Mark II, the cRAWs of the R5 work just fine on Apple.

Hey I am also now on 15.3.1 and thumbnail still not working. Though the latest camera raw support as of February 2025 says that R5 Mark II is now already included in it. It really ruins my workflow not being able to look at the thumbnail.

Hi Eric, Are you saying that in the finder, all the .CR3 files are now showing a thumbnail preview? If that's the case, its great. But unfortunately mine still has not has any preview in the thumbnail. It's currently still just a blank thumbnail. Please kindly confirm, and if possible a screenshot. Much appreciated.

I’m using a MacBook Pro 16 with M4 chip running Sequoia 15.3.1 and I can now directly load RAW digitals from my Canon R5 MK2, compact flash type B card into Apple Photos….. my preferred location for archiving. The image is no longer grey and it is fully editable at its full resolution of 63MB. Additionally, I’m able to transfer the RAW digital to Luminar Neo ….. my software of choice, either through the Apple Photos plugin or Export into Luminar for cloud AI editing. Luminaire Neo is a terrific AI editing tool. Thank you Apple Computer for addressing this issue. Hopefully everything will continue to work with the upcoming Canon software update that promises to be extensive and amazing. My wish list for Canon is to incorporate its superior in-camera upscaling directly from RAW digitals to RAW digitals bypassing the current requirement to first perform an in-camera RAW to JPG before upscaling. As you know, upscaling while creating large 170 MB file can sometimes benefit cropping.

Okay my main question is about the thumbnail preview. Is it still showing a blank icon even with the newest update? I am getting mixed answers here. I am aware even with Sequoia 15.1 I could do a quicklook by pressing "spacebar". But the issue is not this. Not having a "thumbnail icon preview" really ruins my workflow. I can do 6 projects per day back to back and not knowing which project to put on which folder is suck. I have to play guessing game, pick a file and press spacebar to see which image is it. Best scenario I could do is to look at the timestamp. The behavior is not happening with the older CR3 format such as R5 R6 mark II and others.

Billyboy101, thank you for your comment. My case is a bit different from yours then. I hope that Apple comes back to you with a solution fast!

Friends, once Sequoia 15.0 became available and installed, the issue was gone!

I'm running Sequoia 15.0.1, Still no Photos support for Canon R5 Mark II