Canon R5 Mark II RAW files are not supported by Photos or other apps in iOS 17+

The RAW files from the new EOS R5 Mark II are not supported in the photos app. Apple should include support for these new RAW format in the next iOS update. Photos, and many third party photography software depend on apple's native support for these RAW formats. I can't open anything I'm shooting at the moment.

iPad Pro, iPadOS 17

Posted on Aug 21, 2024 1:08 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 21, 2024 3:45 PM

To be blunt, adding raw support does not seem to be a priority these days for Apple. So, some cameras are never supported, so partially supported and some fully so.


Options: Convert the raws to DNG with Adobe's free converter.


or


Use a third party app to manage these (and if you wish) all you photos. Apps like Adobe's Lightroom and Lightroom Classic, CaptureOne, DxO Photo Lab, Mylio and others have their own raw support and tend to be faster and more complete in the support they offer, but then they ought to be as you pay for them. Also consider the software that the maker of your camera recommends, which is most likely free and there are also open source options too.

43 replies

Jan 3, 2025 5:35 PM in response to sapper

I just went through the console logs after importing a CR3 RAW image. What is interesting is that before importing, the RAW images show fine in the import screen associated with the device. After importing, the image data is there, but Photos is unable to render it. I do see a lot of messages about "Embedded thumbnail dimension mismatch" which Photos would presumably be using to show the image previews. So is this an Apple issue or is there a bug in Canon firmware 1.0.1?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Canon R5 Mark II RAW files are not supported by Photos or other apps in iOS 17+

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.