"Unable to determine if your iPhone battery is a genuine Apple part" notification on my iPhone

So I have an xr which had a frozen unresponsive screen, i fixed it at a non apple store and it worked fine for two or three weeks but it suddenly shut down after 10% when i plug it in the charger it showed the apple logo for 10 seconds, went blank and then showed it again for 10 seconds, this goes on and on. i force restarted and it turned on but only on at 1%, its plugged in, but doesn't charge. And so a notification from the settings appeared saying that its "Unable to determine if your iPhone battery is a genuine Apple part. This could be because the part is non-genuine, not functioning as expected, or the installation is incomplete." And i cant install the new software update, which I've read was one of the battery solutions, iOS 17.6.1, because the phone's at 1%

Was i robbed or is this a software malfunction?


[Re-Titled by Moderator]

Windows, Windows 10

Posted on Aug 22, 2024 3:11 AM

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Question marked as Top-ranking reply

Posted on Aug 22, 2024 3:35 AM

Take it back to where you had it replaced and make them fix it. This is why you should never have third party shops fix your phone. Apple doesn't sell their batteries to anyone so they used a cheap Chinese knockoff battery in your phone. Unfortunately Apple will not touch it now that it has been tampered with by a third party.

Installing iOS 17.6.1 has nothing to do with this.

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Question marked as Top-ranking reply

Aug 22, 2024 3:35 AM in response to faith001

Take it back to where you had it replaced and make them fix it. This is why you should never have third party shops fix your phone. Apple doesn't sell their batteries to anyone so they used a cheap Chinese knockoff battery in your phone. Unfortunately Apple will not touch it now that it has been tampered with by a third party.

Installing iOS 17.6.1 has nothing to do with this.

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"Unable to determine if your iPhone battery is a genuine Apple part" notification on my iPhone

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