deactivate auto onscreen keyboard issue.

this is an reply rather than a question. i could not type on my "physical" keyboard and i could not turn off the on screen keyboard. i saw a response somewhere that pointed out there are three dots on the back of the ipad which align with three small pins on the case that includes the physical keyboard. i cleaned both surfaces and made sure the points were firmly connected and accurately aligned and it now works!

Posted on Aug 23, 2024 3:07 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 24, 2024 7:42 AM

If you are experiencing difficulties with an iPad folio or Magic Keyboard - remove the iPad from the keyboard and carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser (a drafting-film eraser is ideal).


Ensure that the contacts on both iPad and keyboard are dirt and dust free - and all debris from the eraser have been removed - before reconnecting the two.


If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio - Apple Support

1 reply
Question marked as Top-ranking reply

Aug 24, 2024 7:42 AM in response to Phediger

If you are experiencing difficulties with an iPad folio or Magic Keyboard - remove the iPad from the keyboard and carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser (a drafting-film eraser is ideal).


Ensure that the contacts on both iPad and keyboard are dirt and dust free - and all debris from the eraser have been removed - before reconnecting the two.


If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

deactivate auto onscreen keyboard issue.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.