Child's iPad won't text contacts

I set up a child iCloud profile. It will only allow them to text me, it won't allow them to text any of the contacts I've added in their contact list. When they go to text a contact, the name turns red and won't send. Can someone help me troubleshoot? iMessage is on, I restarted, I have checked all the things.

iPad Air 2, iPadOS 15

Posted on Aug 27, 2024 9:16 PM

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Question marked as Top-ranking reply

Posted on Aug 28, 2024 1:29 AM

Does your child have an iPhone? If not, the Messaging App on your child's iPad will only be able to send messages to other Apple devices.


If exchanging messages with Android or non-Apple devices, you’ll need to use Cellular SMS/MMS messaging...


An iPad, whether a Cellular model or not, is not capable of directly accessing Cellular Voice or SMS/MMS Messaging features. An iPad with either WiFi or Cellular connectivity alone can only access IP-data services. If you have added an eSIM or physical DataSIM and Cellular plan to a WiFi+Cellular model of iPad, the number associated with the eSIM/SIM card is only used to identify your account for billing purposes. This number is not used for making calls or sending messages.


However, when paired with an iPhone, the capabilities of iPad significantly broaden to include access to Cellular Voice and Messaging services of the associated iPhone - relayed to the iPad over WiFi using Apple’s continuity features.


More information about Continuity and the relevant Cellular services can be found here:


Continuity

Use Continuity to connect your Mac, iPhone, iPad, iPod touch and Apple Watch – Apple Support


SMS/MMS Messaging

How to forward SMS/MMS text messages from your iPhone to your iPad, iPod touch or Mac - Apple Support



If you have an iPhone - and both iPad and iPhone are signed-in to iCloud with the same AppleID - to send SMS/MMS messages (green bubbles) from your iPad you must explicitly enable Text Message Forwarding for your iPad on your iPhone...


On your iPhone:

Settings > Messages > Text Message Forwarding - set to ON - and explicitly enable your iPad from the list of devices.


Also ensure that Messages in iCloud is enabled on both your iPhone and iPad:

Settings > [Your Name / AppleID] > Messages - set to ON



4 replies
Question marked as Top-ranking reply

Aug 28, 2024 1:29 AM in response to Chelbellpepper

Does your child have an iPhone? If not, the Messaging App on your child's iPad will only be able to send messages to other Apple devices.


If exchanging messages with Android or non-Apple devices, you’ll need to use Cellular SMS/MMS messaging...


An iPad, whether a Cellular model or not, is not capable of directly accessing Cellular Voice or SMS/MMS Messaging features. An iPad with either WiFi or Cellular connectivity alone can only access IP-data services. If you have added an eSIM or physical DataSIM and Cellular plan to a WiFi+Cellular model of iPad, the number associated with the eSIM/SIM card is only used to identify your account for billing purposes. This number is not used for making calls or sending messages.


However, when paired with an iPhone, the capabilities of iPad significantly broaden to include access to Cellular Voice and Messaging services of the associated iPhone - relayed to the iPad over WiFi using Apple’s continuity features.


More information about Continuity and the relevant Cellular services can be found here:


Continuity

Use Continuity to connect your Mac, iPhone, iPad, iPod touch and Apple Watch – Apple Support


SMS/MMS Messaging

How to forward SMS/MMS text messages from your iPhone to your iPad, iPod touch or Mac - Apple Support



If you have an iPhone - and both iPad and iPhone are signed-in to iCloud with the same AppleID - to send SMS/MMS messages (green bubbles) from your iPad you must explicitly enable Text Message Forwarding for your iPad on your iPhone...


On your iPhone:

Settings > Messages > Text Message Forwarding - set to ON - and explicitly enable your iPad from the list of devices.


Also ensure that Messages in iCloud is enabled on both your iPhone and iPad:

Settings > [Your Name / AppleID] > Messages - set to ON



Aug 28, 2024 6:37 AM in response to LotusPilot

I made my kid a iCloud account with parental controls. I then added the contacts they would be able to message... but they still turn red. The only person she's able to message regularly is me. The other people she messages all have apple products / iMessage... so in theory it should work. I read that this is all possible I'm just unsure why it turns red rather than blue and won't allow her to send the message! The contact shows up in her contact list too!

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Child's iPad won't text contacts

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