Can I exchange an iPad that was bought in Hong Kong in Canada?

My mom is planning to buy me an ipad for my birthday but there’s a humor that the will be a new one on Sept.

My mom is actually buying it in hongkong and wants to send it here in canada, is there anyway that they can exchange here in canada even they bought it in hongkong?


[Re-Titled by Moderator]

Posted on Aug 27, 2024 11:22 PM

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Question marked as Top-ranking reply

Posted on Aug 28, 2024 1:46 AM

Apple's returns policy only applies within the country of purchase.


Aside from the returns aspect, you should also consider the warranty implications. Generally, you should aim to purchase a device in the country within which you intend to spend most time - as this significantly simplifies the warranty and claims position should you ever need to call upon it.


If your Mom is considering such a generous gift, you might be best advised to persuade her to allow you to purchase the device yourself where you are. This addresses both the potential return/exchange requirement (note, this option is only available within 14-days of purchase) and the warranty. You should also note that the optional AppleCare+ insurance plan, should you require it, will only be honoured within the country of purchase.


A further consideration is shipping from overseas. The device will have to be shipped with an appropriate customs declaration; tax/import duty will likely be assessed and become payable when you receive it in your country.


Finally, you may have a better idea about any new product introductions on September 9th - as Apple has a "Special Event" at which the new range of iPhone and other devices are expected to be announced.



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Question marked as Top-ranking reply

Aug 28, 2024 1:46 AM in response to kchcknwng

Apple's returns policy only applies within the country of purchase.


Aside from the returns aspect, you should also consider the warranty implications. Generally, you should aim to purchase a device in the country within which you intend to spend most time - as this significantly simplifies the warranty and claims position should you ever need to call upon it.


If your Mom is considering such a generous gift, you might be best advised to persuade her to allow you to purchase the device yourself where you are. This addresses both the potential return/exchange requirement (note, this option is only available within 14-days of purchase) and the warranty. You should also note that the optional AppleCare+ insurance plan, should you require it, will only be honoured within the country of purchase.


A further consideration is shipping from overseas. The device will have to be shipped with an appropriate customs declaration; tax/import duty will likely be assessed and become payable when you receive it in your country.


Finally, you may have a better idea about any new product introductions on September 9th - as Apple has a "Special Event" at which the new range of iPhone and other devices are expected to be announced.



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Can I exchange an iPad that was bought in Hong Kong in Canada?

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