I am unable to reset my MacBook Air and it won't accept my password

when I turn on the macbook, the lock screen appears. Whatever password I enter doesn't take it. i can't even reset it (cmd+R) because it always shows the lock screen. what could be done?


[Re-Titled by Moderator]

Posted on Aug 28, 2024 5:18 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 28, 2024 1:06 PM

ornikd wrote:

when I turn on the macbook, the lock screen appears. Whatever password I enter doesn't take it. i can't even reset it (cmd+R) because it always shows the lock screen. what could be done?

[Re-Titled by Moderator]

follow steps here https://support.apple.com/en-us/HT202860

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I am unable to reset my MacBook Air and it won't accept my password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.