Express Travel Card not working, saying ‘too many cards’

Question

Level 1

5 points

Express Travel Card not working, saying ‘too many cards’

I have two cards set up on Apple Pay: my Visa, and a Monzo account. I use Monzo for transport and travel only, so my default card for Apple Pay is my Visa card, and the Monzo card is set as my Express Travel Card.

I commute daily, and it’s been really helpful having the Express Travel Card on my phone. But for the past few days, this function hasn’t worked. Whenever I tap my phone, it won’t show the Monzo card on my phone screen, and the error on the ticket barrier says “too many cards used”.

I’ve triple-checked my settings, and I definitely only have two cards set up for Apple Pay, the Visa being the default Apple Pay card and the Monzo one ticked as the Express Travel Card.

I don’t know whether the issue is with Apple Pay, with my phone’s software in general, with Monzo, or the TfL ticket barriers themselves (some barriers seem to be ok).

I’ve checked the Monzo app and my iOS to see if they need updating and both are showing as up to date. It’s causing unnecessary and embarrassing hold-ups on the London Underground during rush hour and I hate being that person!!

iPhone 13 Pro Max, iOS 17

Posted on Sep 4, 2024 1:33 PM

Reply

Answer 1

pwlees

Level 1

8 points

Sep 5, 2024 3:20 PM in response to pwlees

bizarrely, removing both cards from the watch and then adding back the Amex resulted in a screen noting that the card would be set as the express travel card.

in the express travel card screen it showed as being the selected card, yet on the summary screen it said “none”

went out of the wallet setting & back again & it seems to be set correctly on the watch.

can’t test this at the moment but maybe worth a try ?

Reply

Answer 2

Sep 5, 2024 11:48 AM in response to roxotron

You mean the one that says >Express Transit Card<? I’m sure were talking the same thing.

My understanding is the >too many cards< issue is caused by too many users of Express Transit being in close proximity and confusing the terminal. In such case, the issue is resolved by physically switching to Apple Pay to charge another payment method. You may want to reach out to the support team at your transit company and provide your feedback and see if they are familiar with the issue.

Reply