Can't import photos to an external APFS SSD

Hi,


I have just set up a new Mac Mini M2 Pro with an external SSD formatted APFS. Running 14.6.1 and Photos 9.0.


I cannot import photos via USB to the SSD. The SSD does not have Time Machine installed on it. The Photos app is on the internal drive and the library is on the external SSD.


The import function works if I switch to the library on the internal drive so it appears that the functionality is working.


I attach a screen shot of the Get Info for the external SSD. I believe the permissions etc are OK.


Help please.





Mac mini, macOS 14.6

Posted on Sep 4, 2024 8:09 PM

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Posted on Oct 24, 2024 5:31 AM

After many many hours of troubleshooting, I have resolved the issue. I wanted to close off this post for the benefit of anyone else who has similar issues.


Apple replaced my Mac Mini M2 Pro. That wasn’t the problem.


After much troubleshooting with AppleCare diagnosing all the likely issues (First Aid scanning the internal and external drive, rebuilding the Photos Library, and much more) - my advisor was fantastic BTW - Juno - very thorough, methodical and patient, I got Satechi to send me a replacement Mac Mini Hub.


Problem FIXED. It was a hardware problem all along. Sooooo frustrating.


Plus you must set Energy Saver in Preferences to Put Hard Disks to Sleep to OFF.


Hope this saves some others a lot of frustration.

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14 replies
Question marked as Top-ranking reply

Oct 24, 2024 5:31 AM in response to mgwil

After many many hours of troubleshooting, I have resolved the issue. I wanted to close off this post for the benefit of anyone else who has similar issues.


Apple replaced my Mac Mini M2 Pro. That wasn’t the problem.


After much troubleshooting with AppleCare diagnosing all the likely issues (First Aid scanning the internal and external drive, rebuilding the Photos Library, and much more) - my advisor was fantastic BTW - Juno - very thorough, methodical and patient, I got Satechi to send me a replacement Mac Mini Hub.


Problem FIXED. It was a hardware problem all along. Sooooo frustrating.


Plus you must set Energy Saver in Preferences to Put Hard Disks to Sleep to OFF.


Hope this saves some others a lot of frustration.

Sep 10, 2024 12:02 AM in response to mgwil

For the benefit of anyone with a similar problem, I believe I have fixed the problem.


Other than ensuring the SSD format was correct and that Time Machine had not been on the SSD, the steps I took were:

  1. ensured the permissions for the SSD were correct ie Read & Write for myself and staff, and read for everyone.
  2. ran First Aid on the SSD.
  3. rebuilt the photo library using the Photos Repair Library Tool (hold Cmd and Option down while opening the Photos app). The repair took several hours given the size of the library.


I believe the problem resulted from restarting the Mac mini without ejecting the SSD first. As a practice, I now launch Activity Monitor, search for any processes under CPU with 'photo' in them and X them to stop them before shutting down or restarting the Mac.


Hope this helps others.

Sep 11, 2024 11:03 AM in response to mgwil

You wrote:

"If my fix (rebuilding the library) has sorted my issue, to prevent it from happening again, is there a way to safely eject the SSD drive without manually stopping processes via Activity Monitor eg where a power failure causes a restart (or when I simply forget to)? Or do I simply have Photos closed/quit unless I’m actively using it?"


The external drive should always be mounted as long as you are signed into your user account, even if you are not using Photos. Connect the external drive, before you start up your computer and log into your account. And keep the drive mounted until you shut down your Mac or log out off your account.

Your System Photos Library needs always to be available for the background processes or other system apps trying to access the system photos library, or Photos may lose the connection to the system Photos Library. And this will cause exactly the kind of error you have seen. If the system can no longer access the System Photos Library it may switch to a new local library in your Pictures folder as a default.

Sep 10, 2024 12:17 PM in response to mgwil

Quite often WD drives come with software on them to be installed. Did yours come with software and did you install it? If so it's not needed and should be uninstalled completely so as not to interfere with the system's disk management features.


Be sure to have the WD drive backed up to your Time Machine drive so that if you have problems with that drive you'll have a backup of the library to fall back on.


If you do have problems with the WD drive consider replacing it with one from Other World Computing (MacSales.com). I have 8 OWC SSDs connected to our iMacs via Disk Docks and SATA to USB adaptors:



These are not the fastest configurations (between 400-500 MB/s). In their own cases with the appropriate chip you can get 4 to 6 times the speed.


If you do consider upgrading the drive I recommend you contact OWC Customer Support to see which of the many configurations they offer would best fit your Mac model, workflow requirements and budget.


Sep 10, 2024 7:39 AM in response to mgwil

I don't keep my active Photos Library on an external drive, because I have a laptop, and to be mobile I would have to unplug the drive. There are lots of background processes going on, especially with Photos, so disconnecting the drive can cause complications. Since you use a Mac Mini, you ought to consider keeping the external drive connected. You may need a hub to offer enough ports.


If you switch between Libraries, you may need to decide how you will deal with the System Library-- the one that your Mac System thinks of when you need pictures-- like for Messages, Email, browser, and so on. Having Photos switch to a different Library doesn't change the System Library. That may affect importing pictures, as well. The System Library is set in Photos Settings>General.


Sep 10, 2024 2:39 PM in response to Old Toad

Thanks for the input.


The SSD I’m using is a Western Digital SA500 SATA Solid State Drive M.2, Red, 2 TB enclosed in a Satechi Mac Mini hub. No software is installed on it.


And for peace of mind I have triple-checked that Time Machine is backing up the SSD. Thanks.


If my fix (rebuilding the library) has sorted my issue, to prevent it from happening again, is there a way to safely eject the SSD drive without manually stopping processes via Activity Monitor eg where a power failure causes a restart (or when I simply forget to)? Or do I simply have Photos closed/quit unless I’m actively using it?


Sep 11, 2024 3:24 PM in response to Richard.Taylor

Richard,


I only use the one library ie the one on the SSD. To test/troubleshoot the import process, I selected the default library on the Mac Mini drive to prove the import functionality was working.


As for Image Capture, I hadn’t heard of it till I started researching my problem. I will give it a try.


Cheers and thanks for the input.

Sep 12, 2024 3:39 PM in response to léonie

Hi Léonie,


Thanks for your replay (and many of your other replies to other community members).


My SSD with my Photo library on it is always connected to my Mac Mini. So I understand the point re background processes.


My issue is about restarting the Mini and potentially corrupting the library on shutdown if the SSD hasn’t been properly rejected.


I can control for that when I shut it down manually using Activity Monitor (when I remember!) but not when a power failure occurs unexpectedly.


Is there a way to handle that?


Sep 13, 2024 8:31 AM in response to mgwil

mgwil wrote: ... My issue is about restarting the Mini and potentially corrupting the library on shutdown if the SSD hasn’t been properly rejected. .... when a power failure occurs unexpectedly. Is there a way to handle that?

In normal circumstances, if the Mac is doing something that keeps it from shutting down properly, then it will tell you.


I have not had problems with power outages or surges-- I've always figured the devices could handle most of that, and for the usual things it seems so. A surge protector is a pretty good idea. I'm not sure about lightning strikes, but I have multiple backups, and that's one reason why. Most of my external drives that I use for backups do not stay plugged in, though one does.


The moral is, of course, keep backups.

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Can't import photos to an external APFS SSD

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