Error "Failed to Activate Device" on MacBook Pro after erasing it

My daughter gave me her Macbook pro 2020/13 inch.

I have trouble and when erasing everything and when it comes to "Activate Mac" it shows "Failed to activate device".


[Re-Titled by Moderator]

MacBook Pro 13″, macOS 14.6

Posted on Sep 7, 2024 10:44 PM

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Posted on Sep 13, 2024 7:10 AM

My colleague's apple macbook pro 16 2019 had catalina installed, when I try to install Apple configurator on it, it said I need tu upgrade to at least monterey. I upgrade his mac to macos 14.6 sonoma.

Then I try again to install apple configurator from applestore. This time, the install succeded.


And I start to follow the steps of How to revive or restore Mac firmware - Apple Support

I will call Macbook pro 16 2019 Mac A and my macbook pro M3 pro Mac B

Mac A has sonoma

Mac B Failed to activate


  1. I connect Mac A to internet with a good speed and also to power till it gets full charged
  2. On Mac A, I launch Apple Configurator showing the message "Connect device"
  3. I shutdown Mac B and plug it into power
  4. I use a Type-C to Type-C white cable of Mac A to connect the two Macs (Any type-C port of Mac A to the most left Type-C port on the magSafe side of the Mac B)
  5. At this time, everything was setup and ready to start the process, I got the big breath!!!
  6. On Mac B I press Power Button and the control +option + right shift, the first time I missed it and the second time I got it right.
  7. I realize I got it because I press power button first just before it starts, add control+option+right shift while still holding power button. It all about timing. Power button pressed, the Mac B starts and instatntly while holding Power button, press control+option+shift for 10 seconds. I got DFU on the Mac A screen in apple configurator.
  8. I restore the Mac B


I hope this come help, That what I did for my Macbook Pro. I was not believing that could work succefully as it was my first time to do it, but I was surprised and happy at the same time when I see DFU on the Mac B screen.


Good luck


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28 replies

Sep 13, 2024 12:24 AM in response to calviniloki

Hi! Thanks for sharing first. But I've tried so many times to restore my mac mini with m2 chip, and that helped nothing. Everytime after I restored my mac and restarted it, I was led to the activate mac page again. Would you like to share more details about your experience? Like did you use apple configurator or just in finder? And what did you see after you restored your mac and restarted it again, was you led to the activate page again and this time activated successfully? Or just skipped activation progress? I'll be very appreciate. I'm having the same issue for almost one week. That made me so sad. Thanks for your reply again and wish you have a nice day.

Sep 13, 2024 6:01 AM in response to Huib95

Hi! Thanks do much for sharing us about that. I have some free time and I’d like to try this method because I do need my Mac this weekend, and I don’t think Apple could solve this problem in this week. Before I do that, would you like you share some details about your try? Did you use Apple Configurator or just finder on another Mac? And did you remember what’s the sign of success? Is that the same as Activate Mac page or just skipped activation? I’ll be very appreciate for that. Thanks again and wish you have a great day. 

Sep 14, 2024 2:46 AM in response to TS2747

How did it go? Did they know about this problem? And what did they do to fix it?

This would be very helpful even for other Genius Bar visitors to know as well as for the employees at Apple stores.

Up until now the Apple Employees and service and support teams in Germany have no clue what to do and how to solve this. This is really annoying and ridiculous as one can imagine.

Oct 14, 2024 1:14 PM in response to balraj215

The last comment on this thread was about a month ago. However it happened to me yesterday. So evidently the problem at Apple's end is not resolved.

I went through the Erase All Contents and Settings process on my 2018 Macbook Air, and now I have the Failed to Activate screen.

I had Monterey on the MacBook, and I have a MacMini Pro M2 with Ventura, but the Apple Configurator app won't download unless I upgrade the OS to Sonoma.


I'd like to know if others are still having this problem. Make me feel a bit less alone with this .

Oct 23, 2024 7:14 AM in response to Ruth N

This is still an issue. Erased all contents on my old Mac Mini 2018 (12.7.6) in preparation to give to a family member. Now I'm stuck on Failed to activate device. Retried activation over 20 times, but stills fails.


I may give the DFU recovery a try if I have some spare time. Thankfully, this was not a critical system. I can't imagine the frustration some of you must be having if this is happening to your daily use system.

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Error "Failed to Activate Device" on MacBook Pro after erasing it

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