Changed Iphone's name, but it is not changed, when i am tracking Apple Pay transactons with the bank

I changed my iPhone's name from X's iPhone to Y's iPhone. It seems to be synchronized everywhere, as the new name shows up on Mac and Find My Device, but when I call the bank to see on what device the transaction is made, I've been told it is the same old name. What can I do so that the bank will see the new name? If I sign out and sign in to Apple ID again, will my wallet cards be lost?

iPhone 13 Pro, iOS 17

Posted on Sep 9, 2024 9:51 AM

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Posted on Sep 9, 2024 10:05 AM

Yes if you sign out of your Apple ID, all of your cards will be cleared and you will have to add them again when you log back in.


I would suspect that your bank identified your name when it verified your card and the name of the device is not sent to your bank with every transaction. I don't know if you would have any luck contacting the bank for a device name change, but you may be able to update the name by removing the card and adding it back again.

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Question marked as Top-ranking reply

Sep 9, 2024 10:05 AM in response to Pito44

Yes if you sign out of your Apple ID, all of your cards will be cleared and you will have to add them again when you log back in.


I would suspect that your bank identified your name when it verified your card and the name of the device is not sent to your bank with every transaction. I don't know if you would have any luck contacting the bank for a device name change, but you may be able to update the name by removing the card and adding it back again.

Sep 9, 2024 1:05 PM in response to Pito44

When the bank verified your card and issued the token, it was given a name. As a security and safety measure the token is not updated. Logging out of Apple ID, as Jim suggests, will remove all your payment methods from Apple ID and and when you added them again and go through the verification process, the device name should be reflected in the new token issued.

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Changed Iphone's name, but it is not changed, when i am tracking Apple Pay transactons with the bank

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