hi I work in a IT company and we had a Mac brought in by a customer with a firmware password on and we need to disable it however we cannot provide proof ownership to apple for them to disable it and we can not disable it ourselves what should I do ???
MacBook Pro (2017 – 2020)
Best thing you could do is contact the customer who sent yall their MacBook. Then you can ask them for proof of ownership.
Only the person with whom the original purchase receipt is recorded with Apple can get Apple or an AASP to remove a firmware password. If it is a business owned laptop, then it will be whoever is authorized by the company to act on their behalf.....only Apple or an AASP can tell you what paper work is necessary to prove ownership & being an authorized person to act on behalf of the company.
Hi,
If you can't provide proof ownership to Apple, you shouldn't touch the firmware password to disable it.
MacBook Pro firmware lock problems
