Bluetooth stopped working MacBook Pro13 2015

Hello!

So far everything worked perfectly on my MacBook Pro 13" from 2015, then suddendly a few weeks ago the Bluetooth stopped working: unable to turn it on anymore.

I've been browsing the web eversince and tried every solution provided : reseting the bluetooth via the Terminal, deleting the.plist files, upgrading my OS (from Catalina to Monterey), reinstalling the OS... nothing has worked so far.

Any insight would be very much welcomed!


Renaud from France

MacBook Pro 13″, macOS 12.7

Posted on Sep 14, 2024 10:40 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 25, 2024 7:34 PM

It looks like your Bluetooth hardware is showing as "disabled."


You may have a hardware failure. But you can try this before taking your Mac in for service:


Disconnect all Bluetooth devices. If you need to connect a mouse or keyboard, use wired devices.


From the Go menu, select Go to Folder ... and enter /Library/Preferences


Before deleting the following files, make a copy of them somewhere safe in case you need to restore them.


Delete the file com.apple.Bluetooth.plist

Delete the file com.apple.bluetoothuserd.plist


then Go to the folder ~/Library/Preferences


Make a safe copy first, then


Delete the file com.apple.Bluetooth.plist

Delete the file com.apple.bluetoothuserd.plist


Go to the folder ~/Library/Preferences/ByHost


Make a safe copy first, then delete all files there with the name


com.apple.Bluetooth.xxxxxxx where xxxx can be a string of letters and numbers.


Restart the computer.


Go to Terminal and enter this command (enter your password if prompted):


sudo pkill bluetoothd


Restart the computer.


Try to turn on Bluetooth and see if it works.


If it still does not work, then I think you have a hardware failure.

7 replies
Question marked as Top-ranking reply

Sep 25, 2024 7:34 PM in response to renaud85

It looks like your Bluetooth hardware is showing as "disabled."


You may have a hardware failure. But you can try this before taking your Mac in for service:


Disconnect all Bluetooth devices. If you need to connect a mouse or keyboard, use wired devices.


From the Go menu, select Go to Folder ... and enter /Library/Preferences


Before deleting the following files, make a copy of them somewhere safe in case you need to restore them.


Delete the file com.apple.Bluetooth.plist

Delete the file com.apple.bluetoothuserd.plist


then Go to the folder ~/Library/Preferences


Make a safe copy first, then


Delete the file com.apple.Bluetooth.plist

Delete the file com.apple.bluetoothuserd.plist


Go to the folder ~/Library/Preferences/ByHost


Make a safe copy first, then delete all files there with the name


com.apple.Bluetooth.xxxxxxx where xxxx can be a string of letters and numbers.


Restart the computer.


Go to Terminal and enter this command (enter your password if prompted):


sudo pkill bluetoothd


Restart the computer.


Try to turn on Bluetooth and see if it works.


If it still does not work, then I think you have a hardware failure.

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Bluetooth stopped working MacBook Pro13 2015

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