No access to 3 random websites

Hi:

 

On only 3 of the very many, many websites that I interact with, I cannot connect. These are Ticketmaster, calendars.com, and my AT&T account. I spent a huge amount of time trying to figure this out with Ticketmaster and Calendars.com, and they suggested trying other browsers. By way of example, I tried Safari, Firefox, Chrome, Edge, and DuckDuckGo (examples attached for Calendars.com and Ticketmaster) to no avail.

 

I had only 1 application blocked in Radio Silence, and it is completely unrelated to these 3 websites.

 

At some point someone suggested I turn off Radio Silence, but that did not work either (still no access to the 3 websites):



I then went to Activity Monitor and typed in radiosilence, getting this:


Quitting Process Name https://radiosilenceapp.com did nothing, so I Force Quit it and got this:



The 3 websites were still blocked.

 

Again, nothing happens if I quit com.radiosilenceapp.client.NetworkExtension in Activity Monitor. However, if I "Force Quit" it will disappear after a short delay, then I lose internet access for a minute, then com.radiosilenceapp.client.NetworkExtension reappears again.

 

But here’s what made me think the com.radiosilenceapp.client.NetworkExtension process was the issue: access to all 3 problematic websites is normal for a short period of time after internet access reappears! However, if I delay for a short while, all 3 websites are once again blocked and the com.radiosilenceapp.client.NetworkExtensionprocess was back running again in Activity Monitor.


This made me think I was onto something. So I went to the Finder, threw away the Radio Silence app, emptied the trash, and restarted. Activity Monitor showed that all radiosilence processes were gone:



But the 3 websites are still blocked :(


I'm in way over my head here, since I don't understand computers. But if anyone smart can puzzle this out I would be very grateful!


Thank you!


PS



MacBook Pro (M1, 2020)

Posted on Sep 14, 2024 12:24 PM

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Question marked as Top-ranking reply

Posted on Sep 20, 2024 7:01 PM

Thank you for all your help!!!


EtreCheck was awesome. I found a reference to "EncryptMe", an old VPN, in the EtreCheck log that I didn't know was still installed. We as a family use "EncryptMe" on our iOS devices when travelling, but I didn't know it was on my Mac. EncryptMe was an active process in Activity Monitor, even tho there was no other hint that it was running. I deleted it from my computer entirely. I've restarted a bunch of times, and each and every time I get access to the three previously denied websites. Your advice was worth it's weight in gold.


Thanks again!

4 replies
Question marked as Top-ranking reply

Sep 20, 2024 7:01 PM in response to CharPatton

Thank you for all your help!!!


EtreCheck was awesome. I found a reference to "EncryptMe", an old VPN, in the EtreCheck log that I didn't know was still installed. We as a family use "EncryptMe" on our iOS devices when travelling, but I didn't know it was on my Mac. EncryptMe was an active process in Activity Monitor, even tho there was no other hint that it was running. I deleted it from my computer entirely. I've restarted a bunch of times, and each and every time I get access to the three previously denied websites. Your advice was worth it's weight in gold.


Thanks again!

Sep 14, 2024 12:38 PM in response to CharPatton

Any Symantec, Broadcom, Intego, Norton, or anti-virus may have additional firewall options that create problems.

Make sure none of those are installed on your applications folder.

Same with VPN software, and Proxy software.


A full Etrecheck health check can help us isolate if you have something like this installed:


Etrecheck - the handy reporting tool for … - Apple Community


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No access to 3 random websites

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