You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Why can't I update my iPhone to iOS 18?

I’m trying to update my phone. I have a 13 Pro Max. I’m only seeing iOS 17.7 and not 18. How do I get the 18?


[Re-Titled by Moderator]

iPhone 13 Pro Max, iOS 17

Posted on Sep 16, 2024 10:35 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 18, 2024 3:50 PM

I've just had my new I phone 15 pro max delivered and when setting up it requires IOS 18 to be installed. However after doing the initial installation and before it turns off and goes to the loading bar it just gets stuck on the installation page. Like I've waited 2 hours and no change. Please help

184 replies

Sep 18, 2024 11:46 AM in response to Dpro40

Dpro40 wrote:

Odd, I have the iPad Pro m4 and the option to update to 18 is not at the bottom. It updated to 17.7. My iPhone updated.

iPadOS 18 update for M4 iPad Pros has been paused due to issues causing the iPad to brick and be unusable.

https://arstechnica.com/gadgets/2024/09/apple-pauses-ipados-18-rollout-for-m4-ipad-pro-after-bricking-complaints/

Sep 20, 2024 10:36 AM in response to lexaaro

lexaaro wrote:

Same mine keeps saying error updating and that it failed. It’s getting very irritating because I can’t use Snapchat, Facebook, or Instagram at all and I know it’s due to this dumb iOS 18. Idk why it keeps failing I have enough storage, strong WiFi, and my phone is charged . Very annoying

Do you have an M4 iPad?


The fact you're having trouble with Snapchat, Facebook and Instagram is unlikely to have anything to do with this. Those apps still work fine under iPadOS 17.x.x.

Sep 22, 2024 11:24 AM in response to WillH52

first turn off the beta update then restart your phone. then go to settings >general>software update.. It will take some times on the new update checking according to your internet speed.. after checking it will show two options 1. to update ios 17.7 or 2. upgrade to ios 18.0 directly at the bottom. select to upgrade ios 18.0 then do as the instructions ask to follow on your screen..

Why can't I update my iPhone to iOS 18?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.