What should I do if I suspect my Apple Account is hacked?

I know that Apple says their “unhackable” but I also know that I’m not the one changing my Apple ID, iCloud, email passwords, nor am I the one going into my pics proving all of these things and changing, deleting the pics. I’m also not imagining that I’ve seen (and taken pics) that there were other devices on my internet provider devices list that I don’t even own. I’ve been to Apple about 7 or 8 times, I’ve been to my provider several times… Apple says they don’t see anything and offers to erase my phone, which I’ve done and still see odd things happening. My provider says they can’t see what’s on my account in person and calls fail when I contact support via phone call. It’s starting to make me look a bit crazy and I need to know what’s going on and why this is happening. I’ve also received several messages asking if I was “in need of assistance”, had I been scammed… but that must be nothing as well I guess?

I need to know what I can do to stop this, besides burning all my devices? lol

Any advice would be greatly appreciated?!


[Re-Titled by Moderator]

iPhone 7, iOS 15

Posted on Sep 17, 2024 12:03 AM

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Question marked as Top-ranking reply

Posted on Sep 17, 2024 5:10 AM

Read this document if you think your Apple ID has been compromised. --> If you think your Apple Account has been compromised - Apple Support


For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> Limit access to your iPhone or iPad - Apple Support


For iOS 16 or later see how Safety Check on iPhone works to keep you safe. How Safety Check on iPhone works to keep you safe - Apple Support


Use the information in this document to check your Apple ID device list to find where you're signed in --> Check your Apple Account device list to find where you’re signed in - Apple Support


Related materials:

Personal Safety User Guide

Personal Safety User Guide - Apple Support

> open the Table of Contents and review the articles


A document with general information about security and your Apple ID --> Security and your Apple Account - Apple Support


Contact Apple for help with Apple ID account security. This page provides country-specific Apple Support contact information ➞ Contact Apple for support and service - Apple Support


Similar questions

4 replies
Question marked as Top-ranking reply

Sep 17, 2024 5:10 AM in response to Tangerine888

Read this document if you think your Apple ID has been compromised. --> If you think your Apple Account has been compromised - Apple Support


For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> Limit access to your iPhone or iPad - Apple Support


For iOS 16 or later see how Safety Check on iPhone works to keep you safe. How Safety Check on iPhone works to keep you safe - Apple Support


Use the information in this document to check your Apple ID device list to find where you're signed in --> Check your Apple Account device list to find where you’re signed in - Apple Support


Related materials:

Personal Safety User Guide

Personal Safety User Guide - Apple Support

> open the Table of Contents and review the articles


A document with general information about security and your Apple ID --> Security and your Apple Account - Apple Support


Contact Apple for help with Apple ID account security. This page provides country-specific Apple Support contact information ➞ Contact Apple for support and service - Apple Support


Sep 17, 2024 12:08 AM in response to Tangerine888

If you feel an unauthorized person/app is remotely using, controlling or monitoring your device, then that is possible only if you have done one or more of the following Don'ts...


  1. Don't hand over an iPhone to kids or to a stranger without Enabling Guided Access
  2. Don't share Apple IDs
  3. Don't Jailbreak
  4. Don't share sensitive information pertaining to your device
  5. Don't give in to Phishing
  6. Don't plug in your device in Airports and Public places through third-party cables and trust the device. Beware of Juice Jacking. (Especially in India)
  7. Don't leave your iPhone unlocked and unattended in public places like offices, schools, malls, etc.


If one of the above is true then quickly change the Apple ID Password and Return iPhone settings to their defaults.



Sep 17, 2024 12:08 AM in response to Tangerine888

Keep the iPhone updated to the latest iOS always and never Jailbreak. That's it.


iOS / iPadOS devices cannot be hacked or infected with Virus / Malware / Spyware *** unless you have intentionally downloaded spurious software or unauthorized apps directly from the internet and installed them on your device or/and have Jailbroken


It (Hacking) also depends on how careful you are in sharing sensitive and valuable information pertaining to your iPhone such as Passcode, Password, etc with your friends and family members.


Be judicious when sharing the device's sensitive and valuable information with friends and family members.



**The primary reason for this is Sandboxing. All third-party apps are “sandboxed”, so they are restricted from accessing files stored by other apps or from making changes to the device. Sandboxing is designed to prevent apps from gathering or modifying information stored by other apps.


Security of runtime process in iOS and iPadOS - Apple Support



The sandbox on an iPhone is a security feature that creates a restricted environment for each app to run in isolation from other apps and the operating system. It is a core component of iOS's security architecture and plays a crucial role in making iPhones more secure.



If you doubt the authenticity of the information provided earlier, you have two alternatives:

  1. Report the hacking incident to local law enforcement authorities and actively pursue the case.
  2. Accept the credibility of the information; it is impervious to hacking. Just as some individuals hold unconventional beliefs, such as a flat Earth or moon landing denial, one has the freedom to believe in anything. The choice ultimately rests with you in this open and free world.


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