Problem accessing Apple TV content via Virgin Media box even with subscription.

Question

Level 1

5 points

Problem accessing Apple TV content via Virgin Media box even with subscription.

Subscribed successfully to Apple TV, can play on Ipad, but every time I try to watch via my Virgin Media device, it takes me to the log in screen and ask me to subscribe, even though it then tell me I am successfully logged in. Have called support twice, and no solution offered. I have a ticket number of Case ID: 102401069272, but no one has contacted me back.

Really disappointed with assistance and service. I am paying a subscription that I cannot access on my TV. Why?

Posted on Sep 17, 2024 12:25 AM

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Answer 1

hcsitas

Level 6

13,964 points

Sep 17, 2024 5:58 AM in response to Furzedown

Those are routine actions unconnected to the real issue. Pretend troubleshooting won’t solve any problem especially this one which is with the Virgin firmware/software not the box. I’d continue with them. Good luck!

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Answer 2

Furzedown Author

Level 1

5 points

Sep 17, 2024 4:13 AM in response to hcsitas

I did, they at least sent an engineer, and tested the whole set up, including resetting Virgin Media box and eventually changing box to a new box, and still the same problem. Important to note that my account is up and running with Apple TV, and I can access content on my ipad and windows laptop. I think VM have done their part in trying to resolve the problem.

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Answer 3

hcsitas

Level 6

13,964 points

Sep 17, 2024 2:25 AM in response to Furzedown

Contact Virgin, not an Apple issue.

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Problem accessing Apple TV content via Virgin Media box even with subscription.

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