My accounts in Mail app stopped to sync post update

After instalation ios 18 all my accounts in mail app stopped to sync( including icloud mail). I can only recive mails but when I delete mails on macbook they are not deleted on iphone.


[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 18

Posted on Sep 17, 2024 2:53 AM

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Question marked as Top-ranking reply

Posted on Sep 18, 2024 11:04 AM

My 3rd party email imap account was not syncing on my iPhone. Specifically emails deleted on iPad or Mac Mini were not flowing through to my iPhone.


MY SOLUTION: Turn off private relay on my iPhone. I suspect hiding my IP address was causing the problem.


I hope this helps.

109 replies

Nov 28, 2024 6:33 AM in response to Kapo29

Yes that's exactly what has been happening on my iPad mini and IPhone SE ever since iOS 18. My older iPad mini that still has iOS 15 works fine. None of the updates has helped and Apple is clueless as to how to fix it apparently. I have downloaded the Edison mail app which is awesome and fetches all your mail with no problems at all....I suggest using that until, if ever, Apple gets around to fixing this.

Sep 18, 2024 12:47 AM in response to daveoj

I don't think this is a certificate / SSL issue. I can see the IMAP logins on target server logs. TLS Handshake and IMAP login is working, but the content of INBOX is not shown or synced to the iOS Device:


Sep 18 08:17:05 server cyrus/imaps[3361]: starttls: TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits new) no authentication
Sep 18 08:17:05 server cyrus/imaps[3361]: login: <host> [<ip>] <username> plaintext+TLS User logged in SESSIONID=<cyrus-3361-1726640225-1>
Sep 18 08:17:05 server cyrus/imaps[3361]: client id: "name" "com.apple.email.maild" "version" "3818.100.11.2.3" "os" "iOS" "os-version" "18.0 (22A3354)" "vendor" "Apple Inc"
Sep 18 08:17:05 server cyrus/imaps[3361]: created decompress buffer of 4102 bytes
Sep 18 08:17:05 server cyrus/imaps[3361]: created compress buffer of 4102 bytes
Sep 18 08:17:05 server cyrus/imaps[3361]: open: user <username> opened INBOX

Sep 18, 2024 1:32 AM in response to wierxiu

Hi,

I am also expriencing these issues with Apple Mail App in iOS 18. Apparently mails are not displayed on iPhone 15 pro and iPad Air (M1). The app sometimes shows a 'Network error (POSIX 96)' error message, but also states a latest update timestamp - but no (new) mails displayed.

I have tried the following:

  • Restart Mail app
  • Restart device
  • Reset network settings
  • Uninstall Mail App -> Restart device -> install Mail App

None of the above has remediated the issue.

Sending Mail does work though.

Using the mail account with e.g. Outlook works.

Mail works under Mac OS Sequoia (Apple mail app).

Please fix the Apple mail app for iPhone and iPad!


Cheers,

Martin

Sep 18, 2024 7:59 PM in response to isp-Gil

isp-Gil wrote:
...

If I assign “imap.mydomain.com” as the incoming mail server and “smtp.mydomain.com” as the outgoing mail server, the Mail application will not allow SSL to work on port 993 and will only accept the unsecured connection on port 143.

This anomaly also occurs when using the hosting system (first type), using different names for inbound and outbound servers.

This problem does not occur on IOS 17 !!!
...


This is interesting to me... I have a few email accounts that use IMAP. None of them are working on ios 18 or ipados 18... all of them worked in previous versions, and all the accounts work fine on macOS mail app.


one account has the email address like anyone@anyemail.com, but the mail server is bigrack.example.com

in other words, the email account domain is different than the domain of the email server. Is that where you see the problem happening for you? or do you mean that the send and receive names are different?



Nov 21, 2024 11:59 PM in response to leanndra178

that will be other type of issue, that is cert-related, not mail itself. 143 port offer often starttls (only explicit disable on some ip/subnet on the server can give possibility to raw client traffic traces, otherwise will be ssl-ed). so check the certs and their trust in system.

this issue initialy related to ios 18+ and problems are after server-login occurred (account added also as login checked in config without errors, but not getting messages from folders)

Sep 18, 2024 7:46 PM in response to daveoj

daveoj wrote:

Seeing the same, although a certificate that is signed by a private CA (that is otherwise trusted in iOS). The only workaround I have right now is to avoid IMAPS and fall-back to IMAP.


Practically, how did you do that? what settings on the phone mail app did you change to make that happen? I don't think my email server will talk to anything that doesn't request TLS, so I turned off SSL in the advanced settings for that mail account, and none of the authentication methods are supported -- MD5 challenge, etc all happen over SSL -- so I tried "Password", and then the mail app says no password provided (!)... there's 27 characters in the password field!!! I saved it and tried anyway -- it's not working so I am curious how you got that to work.


---

UPDATE: just to confirm... I tried with SSL turned off. nothing. I then went back to settings, turned SSL back on, and an saving those settings, the top of the settings sheet said "Verifying" and had a spinner, then green check marks appeared next to all my settings... So the settings sheet confirms that they can communicate, and that the phone and email server can establish communication... the problem is that the mail app doesn't fetch new mail from that same account

Sep 19, 2024 8:32 AM in response to polkamatic

polkamatic wrote:

Practically, how did you do that? what settings on the phone mail app did you change to make that happen? I don't think my email server will talk to anything that doesn't request TLS, so I turned off SSL in the advanced settings for that mail account, and none of the authentication methods are supported -- MD5 challenge, etc all happen over SSL -- so I tried "Password", and then the mail app says no password provided (!)... there's 27 characters in the password field!!! I saved it and tried anyway -- it's not working so I am curious how you got that to work.


In my case I'm doing password auth (aka 'PLAIN' auth in IMAP) with SSL turned off, which my mail server supports. It's a horrible hack, but the only way I could make this work for now.

Oct 4, 2024 5:05 AM in response to totalsolutions

Yo can do what you want - but that is not a login/connection issue.

simple developers faulted somewhere in code after login process. can see communication log from me in this thread - clearly seen that has been logged-in (ok), asked for folder statuses (ok). but not requested any from messages that are in Inbox (stuck in new "rotating of icon" = they indirectly saying "user need not more than new interface improvements in some rounded corners and so on" - that is tendence in app-development already many years exist).

Oct 28, 2024 1:19 AM in response to Kep1220

Described issue not directly with gmail, but with servers that apple use (they seems has proxy/or some sort MITM-servers that they trust and stealth use /as you can not check connection IP-s on GGL or MS - they has possibility to make MITM without warning/ ). and that behavior was already long time before current issue. (end-users warned about this possibility, but they has no concern about this - ok - their decision. can understand - "apfel" backup is done for "all" even if "not asked")


surelz apple says "all ok - not our fault" as "end-user" mostly can not check technical side of problem, but managers has to make "face of company" ... are other email-apps /can try any from many/ works ? so what that mean - google/ms/other or "apple-mail"?


example how to check:

/ outlook on windows-> +o365-> mails yearly backup with-deletion (for aproximation big amount 3 Months/900eml/1Gb ) -> look at mail on "apple" that shown email deleted only after 2 hours (wtf?) -> was done additional checking thru the web = all is clearly-deleted / == what can that mean ? = can suppose some proxying/use some servers "agreed" that has "low sync-rate" or similar.

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My accounts in Mail app stopped to sync post update

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