How do I file a complaint against a developer for unfair business practices and pricing policies?

I made an in-app purchase in a game called Marvel Snap by Second Dinner/Nuverse related to new feature that I loved. Turned out this feature was broken, so I contacted Apple for a refund (logically). After the refund was completed, I noticed the developer stole all my resources from my account. Resources I spent lots of money and time accumulating over about 2 years.


I already contacted them and they will not help. Sent me a bunch of legal documents.


Are consumers helpless in conflicts with huge developers on the App Store? They stole money from me, is this something I just have to accept or are there other paths I can take?


Thank you in advance.

iPhone 15 Pro Max

Posted on Sep 17, 2024 8:43 AM

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7 replies

Sep 17, 2024 8:48 AM in response to dbarnett13

I've never played that game so I don't know what Terms and Conditions you agreed to when you started playing it or opened an account. It's likely that you agreed to a whole lot of things without actually reading it (most people don't).


You could certainly hire a lawyer to review those Terms and Conditions and the legal documents they sent you. They could tell you how to proceed. Depending on the amount of money involved, you might be able to sue them in Small Claims Court.


Only you can decided if it's worth that much time and money.

Sep 17, 2024 9:57 AM in response to Mac Jim ID

Yeah, I'm struggling getting this issue surfaced in front of people. I left a review on the app store but there are probably millions of them so I'm not leaning too much into that. I contacted support and tried to escalate it but you have to get through weeks of robots and its hard to find the time.


My hope was that Apple would have safety mechanisms in place so developers couldn't take advantage of their customers like they do. Especially since they take such a massive cut.


Anyway, thanks for your thoughts!

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How do I file a complaint against a developer for unfair business practices and pricing policies?

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