Trying to erase old MacBook but find my email is no longer active

sil148 wrote:

I got a new MacBook and I'm trying to clear my old MacBook Pro. I updated my Apple ID email to a new email address a couple years ago. However, the "Find My Mac" feature on my old computer is still using my old email address. When I try to reset the password using that email, Apple says that email is not recognized with an account. Without that email/password, I am unable to clear the computer. Any insight?

What to do before you sell, give away, trade in, or recycle your ...

no resolve—

Call Customer Support (800) MY–APPLE (800–692–7753)

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