Unable to rest Mac due to wrong email address showing in Findmy

Hi all, I am trying to reset my old Mac so I can give it to my daughter, but when I reach the part were it says remove this laptop from find my it shows an email address no longer used for my Apple ID. I’ve tried everything and still no luck. Any help would be appreciated.

Posted on Nov 30, 2024 5:32 PM

Top-ranking reply

WheelieNick

Level 8

45,973 points

Posted on Dec 1, 2024 6:40 AM

I had the same when erasing my old MacBook Pro last week.

The solution I carried out was:

Remote erase it from find my via my iPhone
Turn the MacBook back on, remove the activation lock using the macOS login password
Erase and reinstall the Mac via disk utility/boot options
Manually, via the iPhone, remove the MacBook from find my

This solved the solution for me, and so I was able to trade in my old MacBook Pro

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Unable to rest Mac due to wrong email address showing in Findmy

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