Apple Music issues after iOS 18 Update

Another thing...and this is also aggravating to no end. the dynamic album art feature defaults to an incorrect album cover. Case in point Van Halen II and Women and Children First shows dynamic album art from Van Halen The collection. And I haven't seen where you can defeat dynamic album art anywhere. UGH! Apple got it all wrong for Music on this latest iOS update I am afraid. FRUSTRATING!!!!!!!

Had another call today with the senior advisor who said the higher ups said the timestamps on my diagnostics log and my screen recordings didn’t match but that they do see a error in the diagnostics log that I’m getting so we had to do the diagnostics and screen recordings all over again, so got yet ANOTHER call for Friday. I asked him if they can see a issue in the log why does it matter what the timestamps say, and he said that they need to know what my phone is doing at the exact same time the actions are performed in the screen recordings. I’m close to having no hope with this. I’ve literally been on this call back repeats with the senior advisor since a day or so after iOS 18 released. But I guess we will see, will update you all again Friday.

I installed 18.0.1 yesterday, no difference; still crashing, still taking an age to change to a different playlist, still jerky when scrolling. Maybe it wasn't supposed to fix anything, but if it was it hasn't worked :-(

I’m using the ios 18.0.1, I didn’t directly update to ios 18 , I’d waited so yeah. But then this update has made my Apple Music laggy asf, keyboard is slow when I type fast. It’s frustrating. I recently got an AirPods Pro 2 and I’ve been regretting updating to ios 18.0.1. It’s so bad that the sound on the AirPods isn’t consistent Everytime I put it it on. Sometimes it’s too loud at like 60% but it’s fine but the audio quality is kinda messed up. But the app is still so laggy and it’s frustrating me. My phone is like 9 months old and this is started happening too soon.

Yes to all of the above, but only occasionally, intermittently. My major and constant issue is how sluggish the app has become, especially when adding a song to a playlist or simply checking to see what playlist(s) a song is already in.

I'll give them until iOS 18.1 which I assume will be out by the end of October. If that doesn't fix everything, I'm off to Amazon. I know Apple won't miss my $124/year but I have invested more than just money into Apple Music and have been very happy with it til now. If it becomes just another semi-functional app and money pit, well, there are lots of other options.

Well after two weeks of syncing normally, practically all my songs were eaten again.

this is getting absolutely ridiculous. The primary reason I got an iPhone instead of android was because of my music library being tied to then-iTunes/now Music. Why am I continuing to do this if the core basic feature for my choice has a failure rate akin to throwing a couple of loaded dice?

I just updated to iOS 18.0.1 last night, and now this morning I went to my Apple Music and all of my music was completely gone except for some albums I purchased years ago. I’m so bummed out and frustrated by this.

I'm convinced that iOS18 was actually made by Samsung or Spotify, etc...

How else could an OS be released that so successfully turns so much of the ecosystem into a shiny titanium dog-egg?

Since iOS18 my Apple Music in particular locks and crashes at least three times every single day, with the frequency even higher if I'm using bluetooth speakers or my Homepods.

For the money that Apple charge for their phones, frankly this just ain't good enough.

In addition to some of the issues mentioned by others, the most important problem that I’m facing since iOS 18 is that the currently playing list is lost when connected to external devices (car, in my case) through USB. When starting to play a list, the songs in the currently playing list appear properly and so does the number of the song. After a while, usually when moving to the next song, the song’s number appears as 1, and the list is no longer accessed from my car's interface (latest Mercedes in my case) and therefore I can no longer move to next/previous song. I’m forced to switch to Bluetooth so I can move to another track, but I naturally prefer the USB as it used to provide better manipulation and quality.

Interestingly enough, the same occurs even if I switch to CarPlay! Of course in that case I can access the list through CarPlay’s interface, but in the car's dashboard the list is still lost and I can still not move through songs.

I’m having a premium Apple Music subscription and the latest updates rendered my iPhone almost unusable in one of its most important usages (since I’m traveling a lot).

I do not know if the same happens with other streaming applications (I only maintain this subscription), but I suspect this is an issue of the iOS and not of Apple Music in particular. It appears to be an issue with the iTunes Library API the iPhone is using to expose media players’ content to external devices. If I use the Apple Music app from an Android device, I don’t have this issue!

Needless to mention the issue we always had and it’s been posted tens of times: That when we reconnect to the car, what was being played is always lost and the phone switches to playing the first song from the All Songs, alphabetically. That was there always and I had to make an automation to switch back to a preferred list, which is still not a solution.

So, while for others this may seem a reason to abandon Apple Music, for me I would add it’s a reason to abandon iPhone altogether.

Yes to all of that and more! This going on for almost three months now since initial 18 update and the three after haven't done a single thing to fix this. The Music App is broken! Apple needs to refund us all for three months!

Hey Gregorius,

I also found that email “grouping” feature to be extremely annoying but figured out you can turn it off! Just go into your email inbox and click the “…” on the top right corner next to the “select”

This will give you the option to toggle between emails showing up in “Categories” or “List View”

You will want to”List View”

Hope that helps!! 😀

I hear you loud and clear.

I am also considering a new car, the first for many years. The tech on this car is great and fully up to date, but guess what? People are complaining that the Apple CarPlay is horribly glitchy: low volume, crashes regularly, works/doesn't work randomly; call quality awful etc. Everyone 'in the know' seems to have established that the problem is on Apple's side, not the car manufacturer's.

Meanwhile, all the owners of this car with Android 'phones are getting full usage out of Android Auto, with hardly any complaints at all.

How embarrassing for Apple - one of the wealthiest companies in the world.

With this and the simultaneous problems that have caused me so much angst and time wastage concerning Apple Music (of which I am a paying, family-sharing member) since the iOS 18 update, it does make me wonder whether it's time to change.

It's all very well being a loyal Apple user (since 2012; numerous family iPhones, Macs, MacBooks, TV, etc), but if this is how the company repays its customers, it's time to rethink where we spend our money!

Do us all a favour and if you have any of these issues, please go to the Apple Feedback page (you can find it easily via any search engine) and log a bug report/complaint. Apple does not typically read the user Community forums I am writing this on now. Whereas Feedback page submissions are the only bits of customer feedback that the company actually promises to read. If they get enough submissions concerning one particular issue, they are more likely to do something about it.

Thanks and good luck.

I’ve already tried I was on a month long support phone call with them in Sept where they were calling me multiple times weekly to do more steps and then having to send it to higher brass above a senior tech (whoever that would be) they ended up saying they had nothing else to try that they see in my diagnostics logs the issue but they have no fix and are working on it and basically that it would be fixed in a coming iOS update. Like I said this was in Sept/Oct and nothing is fixed yet and they are not addressing it with users for some reason. I don’t know how they expect to keep users this way. If I had not spent years cultivating my music library I would switch. I don’t know if I even believe they are working on it at this point.

It is apparent that Apple’s primary focus is aligning internal ’tech’ resources (especially those relating to ‘Streaming Services) to AI initiatives. This is evident by the i.OS v18 rollout. In my case, the quality of AirPlay projecting Album Art (size much smaller) and poor quality of Audio playback in CarPlay (raspy, hissing sound on all tracks) is the current result. I’ve made (3) calls to Apple tech with case numbers for each and cannot get beyond level 1 tech support. Both premises appear true. Apple is not giving ‘Music’ priority only if it results in signing up for monthly service fee. Also, they appear to be rationing ’streaming resources’ towards AI. Unfortunately, AirPlay & CarPlay have been negatively impacted.