Since the update to tvOS18 the lag on DIRECTV Stream has been awful. Live and recorded shows lag, but commercials play fine. I’ve restarted, reset and tried WiFi and Ethernet without resolution. Help me Apple.
[Re-Titled by Moderator]
Apple TV 4K, tvOS 18
I have been speaking with Directv Stream support since posting this community question. They claim I am the only one who has called with this Audio/video buffering issue. I was walked through all the steps Trazbyte mentions in their response multiple times. Directv has done video calls with me to see the issue and claims to be elevating the issue to their developers. I was told to delete the app, give it 72 hours and an update should be released. The issue still has not been resolved. The Directv Stream app has not been updated since August 2024 and has a user rating of 2.3 out of 5 stars on the App Store! Directv is now offering to allow me to pay for one of their streaming devices. Directv claims they will refund the cost of the device. This is the only fix for now. Both live tv and recorded shows have been affected since the tvOS18 update. After a few seconds the video quality reduces and the audio and video no longer sync.
Mine is also doing the same where it starts out fine, then it gets choppy/laggy and then the audio is out of sync by a good 3 minutes give or take if I let it play to see if it fixes itself. I’ve deleted/reinstalled the app, restarted Apple TV, rebooted my modem/router, checked the cables. Everything that I’ve read as a suggestion, I’ve tried. All other apps work just fine.
Ours was set on 4K SDR with both match contents turned off. I’ll try 4K HRD and see if that fixes anything. Did they say anything about the chroma settings?
"This seems like a codec issue.”
Apple uses industry standard codecs, not proprietary ones.
Nothing about Chroma…
Unfortunately my TV only has SDR so that option won’t work for me. :-(
Lag on DIRECTV Stream since tvOS 18 update despite troubleshooting
