macOS Sequoia network issues

Like many others, Sequoia started behaving very sluggish from the very beginning. The computer itself was slow, but I also had trouble accessing the company's Microsoft 365 environment. I couldn't access SharePoint, OneDrive repeatedly asked me to log in, DNS resolution frequently didn't work, Teams refused to allow me to join meetings, the browser versions of Office, Excel etc didn't work, etc.


First thing was to uninstall the VPN software I sometimes have to use to connect to the office network from home. I'll wait for the vendor to release an update.


While at the office, my MacBook Pro is connected to both WiFi and cabled Ethernet. Once I unplugged the cable, things started behaving better - that's clearly a bug, and it has always worked just fine in older versions of macOS.


Setting Private Wi-Fi address to "fixed" helped with the frequent network disconnects. I've now set it to "off" (because I rarely use public Wi-Fi networks).


Things are now mostly back to normal. I hope this helps others struggling with similar issues.

MacBook Pro 15″, macOS 15.0

Posted on Sep 19, 2024 2:07 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 29, 2024 4:05 AM

Problem Solved! - And an alternative Solution for Network Issues on Macs with Sequoia 15.0.1 (Intel Chip)


Hey everyone,


I wanted to share a workaround and the latest update on an issue we ran into recently with some Macs at our company. We have around 15 Macs, and they were all working fine until a few days ago, when we started seeing frequent, frustrating network issues:

  • Random disconnections from our internal software
  • Email failures
  • DNS resolution issues (resulting in no internet connection)


Here’s what I found:

After looking closely at the differences between the Macs having issues and those that weren’t, I realized the problem only affected iMacs that were:

  • Updated to Sequoia 15.0.1
  • Running on Intel chips

Meanwhile, iMacs running Sequoia on M1 or M2 chips or those on Sonoma (Intel, M1, or M2) were working perfectly.


Troubleshooting Steps Tried (Spoiler: Didn’t Work)

I tried everything I could think of: replacing cables, configuring devices with DHCP, setting Fixed IPs, assigning IPs based on MAC addresses, adding IPs and DNS into our firewall, disabling firewalls and VPNs, and fiddling with advanced Ethernet settings. Nothing seemed to work.


Temporary Fix (Before the final solution)

While troubleshooting, I managed to identify a way to reproduce the issue: simply rebooting an affected iMac. After a reboot, it wouldn’t immediately connect due to (what I think it is)a bug in the “mDNSResponder” process, which affected auto-discovery and server detection.


To work around this, I wrote a script to:

  1. Detect the active Ethernet interface
  2. Shut it down temporarily, then turn it back on after 10 seconds.


#!/bin/bash

# List all active network interfaces
for interface in $(networksetup -listallhardwareports | awk '/Device:/{print $2}')
do
  # Get IP address assigned to the interface
  ip=$(ifconfig $interface | awk '/inet /{print $2}')

  # If IP address is assigned, print the interface and the IP
  if [ -n "$ip" ]; then
    echo "Ethernet Interface: $interface"
    echo "IP Address: $ip"
    # Turn off the interface
	sudo ifconfig $interface down
    # Wait for 10 seconds
	sleep 10
    # Turn the interface back on
	sudo ifconfig $interface up   
  fi
done


Running this script daily helped keep our iMacs connected – not a pretty solution, but it worked.


The Real Fix (Finally!)

Yesterday, I noticed that Apple released Sequoia 15.1. I updated one of the affected iMacs last night, and today it’s been working perfectly. After several reboots, the problem hasn’t resurfaced, which looks promising!

I’ll be updating the rest of our affected iMacs at the earliest opportunity and will report back if there are any hiccups.

Hope this helps! If this solution worked for you or you found this useful, please upvote so others can find it easily.


Thanks!

Junior.

102 replies
Question marked as Top-ranking reply

Oct 29, 2024 4:05 AM in response to Starbreeze

Problem Solved! - And an alternative Solution for Network Issues on Macs with Sequoia 15.0.1 (Intel Chip)


Hey everyone,


I wanted to share a workaround and the latest update on an issue we ran into recently with some Macs at our company. We have around 15 Macs, and they were all working fine until a few days ago, when we started seeing frequent, frustrating network issues:

  • Random disconnections from our internal software
  • Email failures
  • DNS resolution issues (resulting in no internet connection)


Here’s what I found:

After looking closely at the differences between the Macs having issues and those that weren’t, I realized the problem only affected iMacs that were:

  • Updated to Sequoia 15.0.1
  • Running on Intel chips

Meanwhile, iMacs running Sequoia on M1 or M2 chips or those on Sonoma (Intel, M1, or M2) were working perfectly.


Troubleshooting Steps Tried (Spoiler: Didn’t Work)

I tried everything I could think of: replacing cables, configuring devices with DHCP, setting Fixed IPs, assigning IPs based on MAC addresses, adding IPs and DNS into our firewall, disabling firewalls and VPNs, and fiddling with advanced Ethernet settings. Nothing seemed to work.


Temporary Fix (Before the final solution)

While troubleshooting, I managed to identify a way to reproduce the issue: simply rebooting an affected iMac. After a reboot, it wouldn’t immediately connect due to (what I think it is)a bug in the “mDNSResponder” process, which affected auto-discovery and server detection.


To work around this, I wrote a script to:

  1. Detect the active Ethernet interface
  2. Shut it down temporarily, then turn it back on after 10 seconds.


#!/bin/bash

# List all active network interfaces
for interface in $(networksetup -listallhardwareports | awk '/Device:/{print $2}')
do
  # Get IP address assigned to the interface
  ip=$(ifconfig $interface | awk '/inet /{print $2}')

  # If IP address is assigned, print the interface and the IP
  if [ -n "$ip" ]; then
    echo "Ethernet Interface: $interface"
    echo "IP Address: $ip"
    # Turn off the interface
	sudo ifconfig $interface down
    # Wait for 10 seconds
	sleep 10
    # Turn the interface back on
	sudo ifconfig $interface up   
  fi
done


Running this script daily helped keep our iMacs connected – not a pretty solution, but it worked.


The Real Fix (Finally!)

Yesterday, I noticed that Apple released Sequoia 15.1. I updated one of the affected iMacs last night, and today it’s been working perfectly. After several reboots, the problem hasn’t resurfaced, which looks promising!

I’ll be updating the rest of our affected iMacs at the earliest opportunity and will report back if there are any hiccups.

Hope this helps! If this solution worked for you or you found this useful, please upvote so others can find it easily.


Thanks!

Junior.

Oct 29, 2024 4:17 AM in response to Bill Walker2

Bill Walker2 wrote:

Note that the Server Firewall has been on for months. The server is owned by a corporation and has 3rd party protection software installed


If the OS was upgraded in place, its worth trying re-installing the third party protection software. All of my connection loss issues vanished after uninstalling my Sophos Endpoint Protection client. I suspect that the in-place upgrade of the OS with the changes its making to the networking stack isn't playing nicely with already-installed third party software.

Nov 5, 2024 9:35 AM in response to sean_healey

I can report that after installing the 15.1 update and then eventually installing Sophos Endpoint Protection back onto my Intel Mac Mini, the random painful internet outages and Citrix Workspace disconnections have not returned.

My suspicion remains that the original random disconnections issue was caused by the Sequoia 15.0.1 upgrade on top of Sonoma probably changed something which broke the existing install of Sophos. The disconnection problem stopped immediately after uninstalling Sophos (leaving the OSX firewall enabled).

I would advise anyone else who is using threat protection and/or VPN software to re-install such software both to ensure you have the most update to date version but also to make sure the software is properly configured to work with Sequoia's new features.

Oct 11, 2024 5:01 AM in response to Starbreeze

In my case, uninstalling the third party Sophos Endpoint Protection software seems to have resolved constant disconnections of my Citrix Workspace sessions and other strange networking issues I've been experiencing since OSX updated on Monday.

I use a cabled ethernet connection with a static internal IP address so Wifi random IP address wasn't the problem. Also the OSX firewall was - and still is - enabled.

Will be testing re-installing the SEP software later today, to see if it interacts with the OS in a more stable manner after going through a full install process onto the new OS version.

Dec 13, 2024 1:42 AM in response to AlbertoeVT

Hi,

For several weeks now we've been having problems with instabilities between MacOS Sequoia and GlobalProtect (Tip: migrate to GP V6.2.6 which is supported by SEQUOIA). Our MACs randomly lose the internet connection often after a reboot or startup. We finally have a solution that seems to make the Internet connection stable. Since installing MacOS 15.2 I've been unable to cause the problem on my MAC. I strongly advise you to install Mac OS Sequoia 15.2 and test it.


Feb 24, 2025 1:55 AM in response to FutureX

FutureX wrote:

Apple what is happening with this?? It's almost been 6 MONTHS!!

Please don't abandon us that use networking in a professional environment!


Folks, just be aware that this forum is only a "community" forum. No-one from Apple is monitoring the messages posted here so your pleas are not reaching Apple support staff.

I'd strongly recommend getting in touch with Apple support directly if you're still being impacted by this issue after the 15.1 patch. They will be able to assist with troubleshooting.


From my own experience of this issue I recommend re-installing any third party networking software if you haven't already done so. In my case it was my "endpoint protection" (antivirus) client which started misbehaving after OSX 14->15 upgrade. Reinstalling it fixed my constant disconnections.

Oct 29, 2024 4:48 AM in response to Starbreeze

I have an update :

It looks that my "Problem" it's Microsoft Defender ( or something related to it).

As a recap : i already have Mac Os Sequoia 15.0.1 that does NOT solve the problem, i am using VPN (Fortinet /Cisco) and leaving everything active on the Network Extensions made the Mac Os Network connection disconnect.(General/Login items & Extensions/Network Extensions)

Disabling Microsoft Defender Extension made my pc connected again and stable without any disconnection. I've tried it for many hours and i can say that (for me) this is the main problem.

Our support is working on it if i have update i will share with you all .



Oct 8, 2024 11:49 AM in response to etresoft

Apple releases a new operating system every year. People line up with their download buttons like the biggest Black Friday sale ever held. They will even download special software to hack up their system just so they can run the operating system on unsupported hardware.

There is no number or severity of Apple bugs that could possibly stop this addiction to updates.


This is true, but alas, the urge is too strong to resist. Must...hit...red...button...


I need to download whatever is available for macOS 16x, right now...this is the last time, I swear... :)


For anybody with this issue still, and who are on a corporate machine like me that fortunately is controlled by profiles requiring firewall, VPN, and content filter, you can't turn those off. What seems to have done the job after days of being disconnected/reconnected to company meetings 4x per hour is turning "off" private WiFi address, not just making it static. On static I still had the random high pings to the router whenever things went awry, turning it off made everything smooth as butter at 2-3ms per ICMP request.


If that really is a reasonable short-term fix, shouldn't take much time for security tool vendors to catch up with how the new network stack services are making their requests and processing responses.

Oct 30, 2024 5:57 AM in response to Starbreeze

Update 15.1 seems to have fixed issues regarding disconnection, but I still had issues with Wi-Fi that wouldn't connect to 802.11ac (Wi-Fi AC) and always connected to 802.11n which is slower...


I figured out what the problem was, and I’m writing this down just in case someone else has the same issue.


The issue was with the router. For a 5G connection, you need to use a lower channel. In my case, the router automatically set the channel to 156, and my Mac Mini M2 Pro never connected to this channel. I changed the channel to a lower one (36 in my case) and voila connection to 802.11ac was fixed, and I'm back to full speed.

Sep 26, 2024 6:25 PM in response to etresoft

Yes, this is a widely reported bug in Sequoia (just google intermittent internet connection Sequoia). As stated turning off the firewall usually works, it did on my 2019 imac and 2023 mac studio. This appears to be the only workaround until Apple fixes the network bug(s). The real question is, of course, why did Apple release an operating system update where many Mac owners have to to turn off the built-in firewall to get a stable internet connection?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

macOS Sequoia network issues

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