After updating to iOS 18, Photo App is not working on my iPhone 14 Pro

I upgraded my iPhone 14 Pro to OS 18. Everything seems to be working well except for the Photo App. My photos library is made up of folders with a year designation, and then albums from that year in the folder. When I tap a folder, it opens to the album list but then locks up. I've tried this with several different folders/albums and it locks up every time. I can use other features of the photo app, but it is now useless trying to look at albums. I've restarted the phone but no change. After the app locks up, I close it and when I reopen it, it opens to a black screen and takes a few sections to actually get into the app. I've not seen this issue yet addressed online and and wondering if it's a bug.


[Re-Titled by Moderator]


iPhone 14 Pro, iOS 18

Posted on Sep 19, 2024 6:43 PM

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Question marked as Top-ranking reply

Posted on Nov 5, 2024 5:56 AM

Yesterday support told me to update to the latest version of iOS (18.1) and it got solved 🙌🏻 @wdior1998

95 replies

Sep 22, 2024 10:19 AM in response to rtvman

I have a 12 pro, updated to iOS 18, my photo app closes during specific search. I was searching. Disney photos, every Disney search closes the app after hitting the’i’ key (Di) closes app upon entering i. How weird- other searches do not close the app. and the problem doesn’t happen on my xs max. Plenty of room in memory- closed & restart app- powered down & restart device- still happens on 12 pro

Sep 27, 2024 4:13 AM in response to rtvman

the photos app on my iPad Air (latest gen) doesńt work properly, it takes a while to load videos, whatever the resolution. I try to watch a memory or click on a trip video (the ones automatically made by apple) and none of the work properly, they get stuck when coming to an video. This is very frustrating. Anyone else have the same issue? Seems to be working fine on my iPhone 13 Pro Max.

Oct 4, 2024 1:25 PM in response to asm613

I have the exact same problem. Sooooooo annoying and frustrating! When I try to search any word or date in my library of over 20,000 pictures (that was perfectly fine before this miserable update), it will crash over and over again. Sometimes rebooting the phone helps, sometimes it doesn't. But when I depend on rapidly finding and navigating my library....what's the point when it just crashes? Additionally, none of my albums by location are working either...the location (that I have meticulously saved for each photo) is now empty.


  • iPhone Pro 15


Apple: Please fix the photo app, make it simple, useful, and functional like it was before.

Oct 16, 2024 5:20 PM in response to rtvman

I agree I hate this new iOS 18.1 before my icons in photos was albums etc now I can’t find anything also if I clicked on a photo and then the 3 dots I could choose which photo app to edit photos you can’t do that either ! Worst update ever they need to fix it and put it back how previous version was many of my apps I lost everything in!!

Oct 17, 2024 4:56 AM in response to warrenfrommelbourne

warrenfrommelbourne wrote: "...Does Apple have any representatives read this forum?..."

warren ~ Although Apple administers these communities, that doesn't include reading each of thousands of daily posts. However, Apple will "read all feedback carefully" here:


Feedback - Photos - Apple


Also: "Apple may respond to questions but does not formally provide technical support on the Site." Source:


Apple Support Communities Use Agreement


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Oct 18, 2024 11:17 PM in response to rtvman

The People and Pets utility no longer works properly with this “upgraded”version of the Photos app. When you see a picture of a dog or cat for example there will typically be a little circle with a question mark so you can identify the pet. Works exactly the same as People face identification. However latest version of app requires the face to be listed in your phone contacts app. My dog does not have a phone or email so the pets functionality is now useless. Thanks Apple. You really should thoroughly test the upgrades of your core apps before releasing them. This app is now so badly broken I will be looking to move to Samsung. Been looking for a reason and Apple has now given me it.

Oct 20, 2024 4:08 AM in response to rtvman

In addition to all the other bugs/errors I’ve posted about, two more problems with Apple Photos app. Can’t remove photos from albums. They momentarily disappear and then reappear. Also can’t add a location. Location can be added but it immediately reverts to have no location. This app is so badly broken. Nothing is working properly. Apple please roll back to previous version that worked for a decade!!!

Oct 20, 2024 4:32 AM in response to warrenfrommelbourne

warrenfrommelbourne wrote: "...Thanks Apple. You really should thoroughly test the upgrades (...) Apple please roll back to previous version..."

warren ~ Addressing comments to Apple in this user-to-user community is likely confusing new members. As previously pointed out to you: Although Apple administers these communities, that doesn't include reading each of thousands of daily posts. However, Apple will "read all feedback carefully" here:


Feedback - Photos - Apple


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Oct 27, 2024 2:14 AM in response to mellah33

mellah33 wrote: "this is happening to my iphone 12 pro max too right now… i just updated it..."

mellah ~ The long process of applying an iOS update to an old iPhone with a weak battery can be the proverbial "straw that broke the camel's back." So...


Does your iPhone 12 Pro Max still have its original battery?


And what's the Maximum Capacity % here?...


Settings > Battery > Battery Health & Charging


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After updating to iOS 18, Photo App is not working on my iPhone 14 Pro

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