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iPhone Touch Screen not working- after IOS 18 UPDATE

I recently updated my iPhone 14 Pro Max to iOS 18, just a few hours after its release (10:30 pm, September 17). The software update seemed to be working fine overnight as I customized various settings. However, the next morning (September 18, approximately 9:02 am), my screen froze, and the touch functionality stopped working. Interestingly, all other features remained functional, including receiving calls, DMs, notifications, Find My alerts from my Apple watch.. etc. The volume buttons worked as usual, but I couldn't unlock my device or get the touch screen to respond.


I attempted to update as well as update&restore my iPhone through iTunes, even sacrificing my data, but still had no luck. Please help me resolve this issue; it's extremely frustrating and disappointing

iPhone 14 Pro Max, iOS 18

Posted on Sep 19, 2024 8:43 PM

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Question marked as Top-ranking reply

Posted on Sep 21, 2024 10:42 AM

Its happening to my phone too. Its def not a hardware issue. They just lie to you to get you to get a new phone. Mine is se 2022 and it usually is fine after I turn it off and on. Bugs like these happen all the time with updates. They usually fix on its own over time

Similar questions

35 replies

Oct 4, 2024 3:24 AM in response to DevGupta20

Follow this solution : iPhone screen frozen on emergency screen - Apple Community



IMPORTANT - keep holding side button PAST “Slide to power off” screen after about 15 seconds the Apple Logo will appear and the phone will reboot.


Fixed my unresponsive screen immediately (I searched a long while and got stuck on the slide to power off screen until I found the above Hard Reset solution.


Good Luck

Oct 7, 2024 7:55 AM in response to DevGupta20

I've also been having this issue, even after the second update last night. As crazy as this sounds, the only way I can get my touchscreen to respond is knocking on 3 times. Ridiculous, I know. But out of frustration, I decided to knock on my phone, exclaiming, "Is anyone home?!" and the touchscreen responded. It definitely doesn't fix the issue but it gets me into my phone. Not sure why it's working that way but it works for me. I sure hope they figure it out soon bc my wife doesn't seem to enjoy being woken up to me knocking on my phone in the middle of the night.

Oct 17, 2024 10:45 AM in response to DevGupta20

Had this same issue I believe, after my son upgraded his Iphone 15 to IOS18 his touchscreen began working sporadically even though I was perfectly fine just beforehand.


Apple Store said it was hardware, they take the device for repair, we come back in a hour and now the screen is physically broken(big white lines all over the screen) and they are saying it’s not covered by warranty and we will have to buy a new phone!


This iPhone 15 was only 10 months old! We argue but it basically boils down to Apple is huge, and can do whatever they want to us and we can’t stop them, and if argue further we will be escorted out.


so now I have a completely broken phone, and 36 more monthly payments to Verizon for an entirely new IPhone 15! (I am actively paying for 2! iphone 15s now for the next 26 months!!!)

Nov 7, 2024 7:27 PM in response to DevGupta20

Same thing happened to my 12 pro max, absolute pristine condition, no problems with it at all until the update. Factory reset it and restored the whole thing and still hasn’t fixed it.

only thing I can think that’s happened is the update isn’t compatible with the older models and they aren’t sure how to fix it. Something similar has happened before and they released an update straight after for the older models to fix the issue but it hasn’t worked this time

Nov 22, 2024 2:02 PM in response to Axel Foley

iOS 18.1.1

I have this, or a very similar problem, too. When my phone is switched on, the touch display becomes unresponsive. I am being asked to input my password through the keyboard, but, of course, the touch screen is locked. I've tried the hard reset route shown here, and on a few videos, but after pressing the volume up and down buttons on the left side, pressing the right-hand button just activates Siri. Doh!

I've tried resetting my iPhone via my MacBook and the Music app, but it says my iPhone is locked.

Other than letting my iPhone fully discharge and reset itself, I cannot think of a fix to this frustrating problem.

Any other ideas?


Nov 22, 2024 7:31 PM in response to DevGupta20

I don’t have any issue on IOS 18 or 18.1 but after I update it to iOS 18.1.1, the touch screen frozen while charging, nothing can be activated including entering the passcode. Once I pull off the charging cable, it works fine. I realize my phone has lagging issue while typing too. I’m using iPhone 15 pro max.

Btw, I have same issue with my iPad with iOS 18.1.1

Kindly help ….

iPhone Touch Screen not working- after IOS 18 UPDATE

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