Since my childhood i have a strong desire to buy an iPhone like everyone. So With my first salary i bought a new iPhone 14 pro max and took utmost care while handling the mobile till date. Apparently, here came a rising update from apple i.e., IOS 18., which made me feel like exciting at first later then on i realized that updating to iOS 18 is the worst decision i have taken. This drastically made me to think why apple has got that much brand image with this kind of updates which made my mobile to stop functioning and their way of attempt in solving the issue.
Let me explain the scenario i have faced:
i have upgraded to iOS 18 On sept 19 2024 On sept 21st 2024(Saturday) i went to have a cup of chai and just wanted click a snap of it and i snaped it and just locked the mobile from then till now(23-09-2024). The touch of my iPhone 14 Pro max is not functioning it got freezed not even responding to any Swipe gestures and all. I as an customer of apple and also a human being have many things like job calls, messages, important meetings, orders ecommerce, mobile numbers, important data base. every thing related to day to day life is being directly linked to that only one mobile which i have that to i am using E- Sim(WHICH IS ALSO A GREAT INITIATIVE BY APPLE). So i had a panic whether what happened to my mobile and how can it be sorted out. At first i Thought that it is some kind of hang. so i haven't disturbed it a while later on after switching off and restarted i didn't understand what happened and on the next day 20 sept 2024 i.e. Sunday i immediately rushed to apple store Aptronix. they said like since it is Sunday there is no service and my wait has came to one day long and i am unable to call any of my contacts and answer most important calls that might cause a severe effect on my job as well due to this issue. And today 23-09-2024 i waited from 10.30 AM in the morning at apple store to know about the condition of my mobile and the store has got opened at 11.00 AM And had a huge rush over different kind of issues and then i was surprisingly shocked to hear their response i.e., It takes 1000/- Rupees to let us know what the issue is and they have also said this mobile might have touchscreen/hardware issue so that the display should be replaced costs about 39900/-beyond the warranty period and then for some period of time i am awestruck with their answer. So i asked why this kind of issue has came and replied like it comes like that sometimes due to some unforeseen reasons but till now i haven't used my phone too rough and i wont play games either the only thing i do is to use WhatsApp, Instagram and calling. for this kind of usage im literally surprised to hear those statements. until iOS 18 came into picture i didn't have any single complaint With my mobile from the past 2 years because i know the value of price i kept for this mobile and i am unable to understand why would i use that much carelessly? and they also mentioned this iOS 18 problems have been noted and already they are replacing 13pro and 13pro max models display at free of cost for their green screens as they received a policy for that models. but what about the later models. This is serious issue which has to be looked into from apple side. Apple should definitely answerable to this Complaint Addressal.
Furtherly i also made a call to the customer support of apple their answer is also the same like within the warranty period only they are going to provide free service/replacement but we didn't asked for the update that caused my mobile dead and i wont even update if i had known these kind of issue arises earlier. Everyone will expect that if they are buying a premium product which is costing around 1+ lakh it is reliable for at-least 5 years. but apple failed to accept that and also says simply that you are out of warranty and they are not even giving any support form their side not even thinking how a customer is struggling this hard.
Still im not having any option to answer the calls , read otps office calls , And also importantly the opts for the pickups from ecommerce sites like flipkart, snitch, myntra. etc where i made a shopping also needs the otps to receive or cancel the purchases i made . this it self nearly made around 8K- loss for me due to Apple products inefficiency and their service.