Touch screen not working on my iPhone after iOS 18 update

I recently updated my iPhone 14 Pro Max to iOS 18, just a few hours after its release (10:30 pm, September 17). The software update seemed to be working fine overnight as I customized various settings. However, the next morning (September 18, approximately 9:02 am), my screen froze, and the touch functionality stopped working. Interestingly, all other features remained functional, including receiving calls, DMs, notifications, Find My alerts from my Apple watch.. etc. The volume buttons worked as usual, but I couldn't unlock my device or get the touch screen to respond.

I attempted to update as well as update&restore my iPhone through iTunes, even sacrificing my data, but still had no luck. Please help me resolve this issue; it's extremely frustrating and disappointing

[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 18

Posted on Sep 19, 2024 8:43 PM

Top-ranking reply

Axel Foley

Level 10

149,892 points

Posted on Sep 19, 2024 9:17 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If that does not help, then contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and evaluation.

Axel F.

View in context

Touch screen not working on my iPhone after iOS 18 update

Similar questions