Level 1

43 points

Touch screen not working on my iPhone after iOS 18 update

I recently updated my iPhone 14 Pro Max to iOS 18, just a few hours after its release (10:30 pm, September 17). The software update seemed to be working fine overnight as I customized various settings. However, the next morning (September 18, approximately 9:02 am), my screen froze, and the touch functionality stopped working. Interestingly, all other features remained functional, including receiving calls, DMs, notifications, Find My alerts from my Apple watch.. etc. The volume buttons worked as usual, but I couldn't unlock my device or get the touch screen to respond.

I attempted to update as well as update&restore my iPhone through iTunes, even sacrificing my data, but still had no luck. Please help me resolve this issue; it's extremely frustrating and disappointing

[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 18

Posted on Sep 19, 2024 8:43 PM

Top-ranking reply

spacecenterkyle

Level 1

20 points

Posted on Feb 10, 2025 8:04 PM

I finally got fed up with mine and did the same as you. Went to an apple store, told them it was unresponsive after I'd hit the power/lock button. They restored my phone, still didn't work. Factory reset my phone, still didn't work (this was done on their computer too). They said they could replace the screen. It just doesn't seem like a hardware issue, since I was having problems since I upgraded to iOS 18. I went ahead and let them (thankfully I have AppleCare through Verizon so it was free) and surprisingly, it fixed the issue. I can now press the power button and it actually works. No more issues with the touch screen. So, for what it's worth, it might fix your issue. However, $370 is really steep to fix a touch screen.

View in context

Similar questions

55 replies

kikayon

Level 1

8 points

Dec 10, 2024 10:06 AM in response to DevGupta20

The exact same thing happened to me it was after the battery icon didn’t change when plugged in for charging if that helps anyone.

Dec 15, 2024 6:51 AM in response to DevGupta20

This happened with my brand new iPhone 16 pro max just now.

Dec 22, 2024 3:24 AM in response to DevGupta20

Turn off the apple intelligence and this will fix the issue.

Dec 22, 2024 3:25 AM in response to frances.lk10

Turn off apple intelligence and then confirm

MikeBzz

Level 1

27 points

Jan 8, 2025 9:01 AM in response to chilliChaser

How do you turn off Apple Intelligence if you can’t unlock the phone???

Jan 27, 2025 5:11 PM in response to Axel Foley

Thank you! That worked perfectly.

Jan 27, 2025 5:12 PM in response to Axel Foley

Thanks! That worked perfectly.

Axel Foley

Level 10

150,990 points

Jan 28, 2025 7:06 PM in response to LynnSoCarolina

You are welcome. Glad you were able to resolve the issue.

Axel F.

B_ARWIND

Level 1

14 points

Mar 13, 2025 4:54 AM in response to Axel Foley

Thanks for this valuable Information. Its saved my Time, Money and most important peace of mind.

Jalepoo

Level 1

14 points

Feb 10, 2025 7:08 PM in response to DevGupta20

The same happened to me. I leave 14 pro max working perfectly for the last 2 years and I got auto update overnight, next day when trying to use my phone I found out the hello sign in different languages after the update and the screen tactile doesn’t respond at all. I call apple form my wife phone and did the hard reset and also a factory restart connected to my computer. They send me over an Apple Store and was a complete waste of time. They was trying to convince me that my screen need to was replace instead of recognize the is a software issue. I said no to the absurd 360 bill for the screen and leave the store. My phone works perfect over the las 2 years, not a single problem, I set de alarm that night and leave it in perfect condition at the nightstand and they want me to believe that for coincidence the same day that they did the update the phone just stop working with no reason, apple sucks.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Touch screen not working on my iPhone after iOS 18 update